WFB Connection charges

vodil wrote in news:cae891a1-bf07-4bba-a35b- snipped-for-privacy@r19g2000prm.googlegroups.com:

I'm grandfathered in because I was with First Union which was bought by Wachovia and now Wells Fargo. My only suggestion is to find another bank that offers free downloads and vote with your feet. And if you do, please inform WF why you are leaving. Maybe if enough people bail out someone will get the message. But probably not.

I have been a United Bank/Norwest/Wells Fargo customer for 18 years (WF is Norwest). Even though I have grandfathered accounts, they still charged me $3 a month for direct connect, telling me whenever I called that it is a cost passed onto them by Intuit. When I received the letter this month, I decided to change to web connect and called them. The customer service rep. said they'd be happy to waive the direct connect charge, and also the charge for Quicken bill pay if I want to use it. That was a surprise. When I asked what qualified me, she said various factors such as how long I've been a customer, account balances, and other things, but did not give me specifics. She also said she loved to waive fees for customers. I thought maybe I dialed the wrong number until this month's auto payment date passed and nothing was withdrawn. So, call WF's 800 number and see if they will do something for you.

On Mon, 18 Apr 2011 07:50:34 -0700, "Route101©" wrotG:

If you are over 50 (or maybe 55) they have an account that does not charge. They started charging me in the Wachovia changeover and I went to a customer service rep to complain and they changed the type of account I had.

Just as a follow-up. I finally talked got a pair of people on the phone at WFB including the on-line people and got them to agree that I was grandfathered in and should get it for free. They reversed the previous charges and say that there will be no future ones.

As an added amusement neither one had ever seen a $5 charge for either downloading or BillPaying via Q. Oh well.

WF is set to convert my Wachovia accounts in June. They insist all the benefits of my accounts will be grandfathered. We'll see.