I agree Tom. I carefully described an issue to them with step by step procedure to generate the error. Since I knew that the result would be questioned I even entered a brand new quicken file with only 3 entries and repeated the process with that. And finally since I had a machine that did not have quicken installed, I installed quicken on that machine and recreated the error. Their response was that I must have had an error in the download of Quicken 10 and they wanted me to un-install and re-install with a fresh download.
Fortunately they do survey after the fact where I questioned if they read the problem prior to submitting their broken English responses. I do not know how one can get a bug reported to the developers when the support desk does not report it. I actually have in writing from a member of the support desk group that it is not their responsibility to report problems but to find what the user is doing wrong. The only responses I have received are: bad quicken executable, error in user file, and it is the banks fault.
Art McClinton
And, while they are at it, perhaps make sure that their email support staff have a basic mastery of written English. Here's a reply I received today from Quicken Customer Care: "I would like to suggest you that If after trying all the steps if you are unable to get the exact amount. you even tried it test file but result is same so, I would request you to Uninstall Quicken and reinstall it."
Tom Young