Address Change

I have an Abbey National e-saver account (what's their motto, "because life's complicated enough"?) As far as I can tell they have not set up any procedure whatsoever to deal with address changes. I moved more than a year ago. No online address change or any indication of how to do it. No access through branches. No snail-mail address on the web site. Write to the address on the statements - nothing. Try again - nothing. Phone them - sorry, we can't do address changes over the phone, you have to write. I tried that I said. Long pause for discussion - OK, we'll send you something to your new address which you can confirm and send back. What actually arrives is a generic AN address change form with no indication that it will work for e-saver, and no indication of where I should send it. I give up, I'm closing the account ...

Nationwide have accepted an address change from me by fax in the past, although even then they still managed to make a small error in it.

I had previously tried to do it by sending a secure message via their internet banking system, but that just got ignored.

After the first failure, I'd simply send it to the head man, or involve the complaints procedure. Life's to short to piss around imo.

Daytona

I've argued a similar point with East Yorkshire and North Humberside, but I accept that there are excuses for getting this wrong. Hull, Suffolk is just showing ignorance.

I am sure that, even if you don't take issue, there are plenty of people who get upset when mail for your area is addressed to England, even when the postcode is correct.

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Best to keep everyone happy and combine a few county names in one like npower do - I know someone who lives in Barton who's electricity bill always arrives addressed to 'North South Lincolnshireside' :-)

Nick

That's all that's needed to find you.

To conclude the story, we went into the local branch today and, according to the computer there, the mistake had already been corrected.

I have shares in Leicester City Footbal Club and Bula Resources both of which have suspended trading.

As I dealt through a sharedealing house whenevr I've asked for information they've been unable to help me.

I've e-mailed both companies, tried to get through on the phone and written, but no replies have been forthcoming.

Is there any way I can find out what happens to these shares - are they still worth anything, will they trade again, what ????????

Any advice extremely welcome.

Laura.

p.s. Escpecially the LCFC shares - I bought them for my husband as a birthday present and they ceased trading a week later - bit of a let down for him really as he's a big fan.

Not sure what is the current status of those 2 shares. However, if they do become/ are worthless, then you should be able to establish a CGT loss, which can be set against CGT gains.

Also, if you subscribed for the shares, you have the option of establishing an income tax loss. This can be set off against other income - e.g.employment income - to generate a tax refund. Just done one for client who got 20,000 back from the IR. :)

Laura, if you go to

you will find all the announcements that companies have made to the stock exchange, which they are obliged to do.

You may find some of your answers there.

Thanks, have now tried that, but neither of them seem to have posted since

2002 - has anyoe else got any ideas? Laura.

Maybe companies house is the next step.

Companies House (08:00-18:00)

, not sure about the exact hours, but they are restricted.

Leicester City Football Club went into administration in October 2002 and the shares were suspended then. In November the listing of the shares on the stock market was cancelled. If the suspension was lifted, LCFC would have to reapply for its listing. It is unlikely that your shares will be worth anything worth waiting for.

Bula Resources' shares were suspended in April 2002. In June 2002 the chairman wrote "In acknowledgement of the current circumstances the Group takes this opportunity to assure shareholders that it is actively seeking to address the requirements of the London and Irish Stock Exchanges with a view to lifting the current suspension." I wouldn't hold your breath.

Unless you are lucky and something unexpected happens, your best bet might be to hold on to the certificates for a few years then sell them to a collector.

Both shares should have seemed risky investments when you purchased. Whoever advised you to purchase these shares should have explained the risk. Sometimes taking a risk pays off, sometimes it doesn't.

If you believe you received bad advice it might be worth talking to a legal expert or sending a letter to Watchdog.

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