CCV Security Code and Changing Address

Jul 19, 2008 2 Replies
D

Hi,



I'm trying to take out a new mobile phone contract for my dad. But it rejected the card details when we ordered it online. The reason being was that my dad's bank had two words in the address spelt as one and the wrong postcode for his account.



We have now instructed the bank to correct the address and they have said it has now been done so. However, the website is still rejecting the card. My dad has a Visa Debit bank card. From my understaning the CCV is generated from the address. So I'm wondering does my dad needs a new bank card to get a new CCV code?



Many thanks!


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R

I've never needed a new card when I've moved house.

When we enter Card Not Present transactions we have to enter the CCV, the post-code and the numerical part of the address. If all is correct we get a data match message. If the address is not what is on record we get a sec code match only. Having human involvement gives an element of discretion.

I imagine that the phone co "needs" to have an address data match to confirm the address, and there is still some issue there.

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E

Go back to Martin's website where I have given a possible explanation.

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