Was it just me who's had problems getting this to allow me to sign up? After two wasted shopping attempts, on my second phone call I was finally told my card had been locked ... we couldn't work out why until at some point down the line she said something about opening a new window in internet explorer. I'd been using firefox. Apparently verified by visa doesn't work with firefox. Everything else, just not firefox. Anyway after much time and effort she assisted my registration so that visa could verify my online shopping by requesting a password and using my passphrase to reassure me I was on a secure site. Hurray! (Obviously for physical sales there's the security of online allowing deliveries to the cardholders address, but I spose for service and digital services some sort of extra security might possibly be a good thing...)
Anyway about 2 mins after finally ordering what I wanted - during which process I did not get asked for my VBV password or get any security reassuring message) my mobile went. Didn't answer it in time. So home phone goes. No one there. Then it rings again. Ahhh it's a nice call centre lady from the other side of the planet. Can I tell her my DOB as she's from my bank. Yeah right. I refused. Instead I asked her to confirm to me digits from my DOB. After much grumbling she did it. So anyway by now she wants to confirm I've just used my visa card online to buy something as they were watching incase of fraud online. So I told her ALL about my nightmarish two days attempting to get some shopping online. She finally got to ask me if I'd just shopped online and I again pointed out that I'd just spent two days trying to get verified by visa so that this sort of online shopping situation could be eliminated. So then she wants me to confirm the other recent purchases. Gosh. I'd made those in person using my top secret pin number which is supposed to be really really secure so that only someone with my pin can use my card. She wasn't very interested in me not getting asked for the VBV password as it's not what she does.
Amazing what ideas they come up with to drive us mad.
Have you verified your visa?