BA Exec Club Cancels All AVIOS

Just had my latest email statement from BA Exec Club. I never understood th e change from AirMiles to Avios - WTF are Avios? Anyway - I had thousands o
f Avios accumulated over very many years. Never got to use them though sinc e BA restricted the availabilities of flights. Now on my latest statement I see that BA has zeroed ALL of my tier points (whatever they are) and zeroe d all of my Avios - so I effectively have nothing. In other words BA has ca ncelled all 'rewards' for using BA. And membership of Exec Club is now mean ingless. What a way to treat a shareholder and customer. CJB.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
As I've just found out. But it would have been good customer relations to have been informed of the fact in advance. And they are refusing to reinstate them. So service recovery is not a strong point either. Appalling. CJB.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Tue, 03 Mar 2015 06:53:03 -0800, CJB wrote:

You haven't flown with them for three years. You're not exactly their best customer.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Tue, 03 Mar 2015 15:07:16 +0000, Adrian wrote:

Oh, and it's not exactly a recent thing. They've expired after three years since WAAAAY before the change to Avios.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
wrote:

They make it clear on their web site, and I'm sure it would have been mentioned in other written communications you received from them.
http://www.britishairways.com/en-gb/executive-club/collecting-avios/avios-expiry-rules
If people just chuck stuff in the bin without bothering to read it then you can't blame the airline for that.
Chris
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Mon, 2 Mar 2015 04:52:17 -0800 (PST), CJB wrote:

This folks, is what we call a First World Problem...
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

This'll be the same company that's just sent me an email telling me they are "nickel and diming" seat allocations
It seems that if you're booking a "hand luggage only" fare you now lose the right to chose a seat unless you pay extra for the privilege.
It's not as if the hand luggage only fare is a massive saving - it's only a tenner cheaper (when I booked)
so let's piss off a load of customers for the sake of a few quid a flight
tim
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Tue, 03 Mar 2015 21:43:57 +0000, tim..... wrote:

Welcome to a world where many people make their buying decisions solely on price, ignoring value.
If the seat allocation is important to you, pay the tenner and check a bag in as well. Leave the nickel-and-dimeing to those who are comparing pennies on the ticket price against Ryanair.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Tue, 3 Mar 2015 23:18:13 +0000 (UTC), Adrian

This situation has been brought about by many years of customers demanding the absolute lowest price on air fares. Now they've got the low prices they wanted, as well as the option to pay more to get the extras that not everybody needs, they're still complaining.
Chris
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Wed, 04 Mar 2015 11:49:27 +0800, Chris Blunt wrote:

*ding*
"Yes, I want to fly to Australia for two shiny shirt buttons, but I want to do it in first class, being force-fed vintage champagne and caviar, dammit!"
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
wrote:

Except that checking in luggage is one of those things that does actually cost the airline extra to provide.
It doesn't seem the slightest bit unreasonable for someone who doesn't want that facility to ask "why should I pay for it?".
It's not as if these seats are easy to get, you have to book them in both directions and they are yield managed at a quantity that is lower than the quantity of the lowest fare (meaning that they sell out before the lowest fare class does), and if only one direction is sold out you can't book them for just the direction that isn't.
And now they are taking away a perk (that costs them nothing at all to provide) from platinum [1] members who should deign to want to book one
Good customer relations - not! IMHO
tim
[1] and all lower classes, of course
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On 04/03/2015 03:49, Chris Blunt wrote:

I also believe that the customers who demand the absolute lowest fares are implicitly opting for the lowest standard of maintenance, spare aircraft etc.
I'm not worried, I haven't flown for a number of years anyway. ;-)
--
Gordon H

Remove Invalid to reply
  Click to see the full signature.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

That you granny for teaching me how to suck eggs
I was making a point about their strategy, not asking for advice
tim
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

BeanSmart.com is a site by and for consumers of financial services and advice. We are not affiliated with any of the banks, financial services or software manufacturers discussed here. All logos and trade names are the property of their respective owners.

Tax and financial advice you come across on this site is freely given by your peers and professionals on their own time and out of the kindness of their hearts. We can guarantee neither accuracy of such advice nor its applicability for your situation. Simply put, you are fully responsible for the results of using information from this site in real life situations.