BA Exec Club Cancels All AVIOS

Just had my latest email statement from BA Exec Club. I never understood th e change from AirMiles to Avios - WTF are Avios? Anyway - I had thousands o f Avios accumulated over very many years. Never got to use them though sinc e BA restricted the availabilities of flights. Now on my latest statement I see that BA has zeroed ALL of my tier points (whatever they are) and zeroe d all of my Avios - so I effectively have nothing. In other words BA has ca ncelled all 'rewards' for using BA. And membership of Exec Club is now mean ingless. What a way to treat a shareholder and customer. CJB.
Reply to
CJB
As I've just found out. But it would have been good customer relations to have been informed of the fact in advance. And they are refusing to reinstate them. So service recovery is not a strong point either. Appalling. CJB.
Reply to
CJB

Oh, and it's not exactly a recent thing. They've expired after three years since WAAAAY before the change to Avios.
Reply to
Adrian

"CJB" wrote in message news:
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This'll be the same company that's just sent me an email telling me they are "nickel and diming" seat allocations
It seems that if you're booking a "hand luggage only" fare you now lose the right to chose a seat unless you pay extra for the privilege.
It's not as if the hand luggage only fare is a massive saving - it's only a tenner cheaper (when I booked)
so let's piss off a load of customers for the sake of a few quid a flight
tim
Reply to
tim.....

Welcome to a world where many people make their buying decisions solely on price, ignoring value.
If the seat allocation is important to you, pay the tenner and check a bag in as well. Leave the nickel-and-dimeing to those who are comparing pennies on the ticket price against Ryanair.
Reply to
Adrian

This situation has been brought about by many years of customers demanding the absolute lowest price on air fares. Now they've got the low prices they wanted, as well as the option to pay more to get the extras that not everybody needs, they're still complaining.
Chris
Reply to
Chris Blunt

They make it clear on their web site, and I'm sure it would have been mentioned in other written communications you received from them.
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If people just chuck stuff in the bin without bothering to read it then you can't blame the airline for that.
Chris
Reply to
Chris Blunt

*ding*
"Yes, I want to fly to Australia for two shiny shirt buttons, but I want to do it in first class, being force-fed vintage champagne and caviar, dammit!"
Reply to
Adrian

"Adrian" wrote in message
That you granny for teaching me how to suck eggs
I was making a point about their strategy, not asking for advice
tim
Reply to
tim.....

"Chris Blunt" wrote in message news:
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Except that checking in luggage is one of those things that does actually cost the airline extra to provide.
It doesn't seem the slightest bit unreasonable for someone who doesn't want that facility to ask "why should I pay for it?".
It's not as if these seats are easy to get, you have to book them in both directions and they are yield managed at a quantity that is lower than the quantity of the lowest fare (meaning that they sell out before the lowest fare class does), and if only one direction is sold out you can't book them for just the direction that isn't.
And now they are taking away a perk (that costs them nothing at all to provide) from platinum [1] members who should deign to want to book one
Good customer relations - not! IMHO
tim
[1] and all lower classes, of course
Reply to
tim.....

are implicitly opting for the lowest standard of maintenance, spare aircraft etc.
I'm not worried, I haven't flown for a number of years anyway. ;-)
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Gordon H 

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Gordon H

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