To whom do I complain about the below? Many thanks.
We were somewhat horrified at East Grinstead last weekend when we tried to
purchase tickets for the Bluebell Railway to travel on the newly restored l
ink to National Rail.
The ticket office is not very obvious being entirely separate from the carr
iage-based so-called Travel Centre. In fact the Ticket Office is a small 'p
ortakabin' with two small elevated windows way higher than head-height. But
it is not immediately obvious that it is the Ticket Office and no-one, lea
st of all the ticket clerk inside, offered us any help. A small slit at the
base of one window allows money or a card to be passed to the clerk inside
but only with some difficulty and only by reaching up high (for us).
Quite why they have installed such a stupid arrangement for purchasing tick
ets is a moot point. If this is for security then this is well compromised
by the side door propped open allowing anyone to see inside the ticket off
ice and on the level - as I found when I went to the door to see where my c
redit card had disappeared to.
We wanted to pay by credit card. The clerk swiftly took my card through the
slot in the window and disappeared with it into the depths of the office -
and he kept it for some considerable time. That's when I discovered the op
en door at the side - I went looking for my card. He told me to go back to
the window. He then returned the card with a receipt that stated "Customer
Not Present" and two cardboard tickets.
Now this was not good.
Firstly he disappeared with the card and could easily have scanned it for c
loning. I don't like losing sight of my credit card; there are more than en
ough such cloning scams in restaurants in London - AND I NEVER ALLOW ANYONE
TO TAKE MY CARD OUT OF MY SIGHT. But the ticket clerk did - WITHOUT MY PER
Secondly it should NOT have been processed by the "Customer Not Present" pr
ocess - when I WAS actually present.
Thirdly I should have had to sign a credit card payment authorisation slip.
This was not offered to me.
This is an appalling and unprofessional way of selling tickets and compromi
ses the security of all credit card transactions.
- posted 6 years ago