I changed electricity supplier on 12 Feb from EDF to ScottishPower (ie that was supplier change over day) . On 10 March I received a bank statement which showed that EDF had taken its usual monthly 55 quid on 5 March (SP took their 45 quid on the same day). I phoned EDF and told them I thought that they were in contravention of the DD guarantee and they were not authorised to take any more money once my contract with them had ceased. I had expected a final bill and either a cheque if in credit or a bill for anything outstanding. I was told that they would have continued taking the DDs until the account was closed. When asked when this would have been I was told when they got round to it - there was a backlog of people leaving. Now I had told them, they would produce the final bill in a matter of days but they would not refund the DD and then settle either way.
Would my bank have refunded the DD as my contract with EDF was closed
(as far as I was concerned at least)?
(The sting is in the tail - for EDF - in that they have sent me the
final bill and a settlement for 5 pence which they are going to take
by DD; this will be difficult as I have now cancelled it. I suspect
this matter may take some time to resolve ;-)
- posted 13 years ago