EU Jet bust

Try the ATOL website

...or your credit card company, or your holiday insurance (not sure if the latter typically covers companies going bust?)

Or IATA...

Here we go (from

" The Association of British Travel Agents (Abta) also said clients with future bookings - of which there could be in excess of 50,000 - were unlikely to receive any form of refund unless they had used a credit card and paid more than 100. "

FWIW I believe some cc co's will honour deals below 100 (from what I've read here in the past), though there is no legal obligation to do so. I suppose if you bought it on the net some of those cc co's who promsie protection against internet problems might also cough up. Marbles reimbursed me 11 once for a net deal where I never received the item.

Also, their web site now has a 'closed' notice on it.

It was working as of 14:00 today.

I was checking up on the sort of fares that they were charging (having read of their imminent demise yesterday).

They were not cheap for the routes that I tried.

tim

Oh FFS.

I paid by debit card (above 100). Although at the time I pressed the credit card option on the website (which charged me 6 extra but I was refunded it later). I wonder if there's the remotest possibility that this original transaction might be repaid - on the eujet website it says the administrator will pay credit card bookings back in full, but why can't they do debit cards too? And if they do credit cards - what exactly do they check (if my original transaction went through as a credit card payment, might it get through the system or will the bank notice its not a credit card and refuse the payment? - my only hope of ever getting the money back!).

I'm gutted. It was meant to be a nice trip to see my family : (

This does not apply to debit card transactions.I would however approach your bank to see if they will reimburse you. If they do then its as a gesture of goodwill but don't hold your breath. Eric

because a debit card is like a cheque, not a credit card. The only similarity is that the number of a debit card and of a creditcard are both embossed on a bit of plastic.

No chance whatsoever that they wont 'notice' any more than if you'd written a cheque they might think it was a credit card payment.

Consider it a lesson learned.

But if they can trace the fact that they took money from account x (and account x was a credit card), why can't they trace the payment paid by account y (which just happened to be made by debit card)?

They have my details so they can refund me (just as they refunded the extra they took on the original booking by mistake).

Why is this such an outrageous proposition?

Hmm. "Thanks". What lesson would that be - don't fly with EU Jet or don't pay by debit card?

refunds "will" be provider via the administrator through your CC provider, from its website:

Dear Customer,

Following developments in the last forty-eight hours and due to circumstances beyond our control, EUjet with deep regret wish to inform you that with immediate effect the airline has ceased all operation and flights.

Your booking will be refunded by the appointed adminstrator to your credit card as soon as possible.

Details of the appointed adminstrator will be posted here on Thursday

28th July.

From all the staff at EUjet we regret any inconvenience and distress this has caused and wish to thank you for your support.

Yours sincerely, The EUjet Team

You need to think about who refunds you. The company doesnt reimburse you if it goes bust, whether you used a credit card or not. The **credit card co** would reimburse you from their money, not the bust companies. The credit card company would reimburse you because thats the law, plus the service they offer might include that as added value anyway (the law is strictly speaking only for uk transactions above 100 AIUI).

the latter. dont do it. ever. this is not the first time this has happened. indeed, there are probably many people making a similar complaint re Tiny/Time computers right now.

It isn't them that is refunding your money, it is your credit card company. Your debit card company won't do it, because they aren't legally obliged to do so, and because they charged EUJet a lot less for processing the transaction.

In message , Jeremy Goff writes

Two things :

1) Its not up to 'The EUjet Team' to give such assurances, they are probably doing it with the best of intentions but in error, OR they are deliberately doing to deter a barrage of phone calls, emails etc.,. Only the Administrator can do this and it appears one has not yet been appointed.

2) Or, it could be that the Credit Card merchants bureaux still has the dosh within its control either by way of its merchant agreement or by way of lien or more formal security enabling them to authorise the administrator to make the payments on their behalf.

FYI the Tiny/Time Administrators are Grant Thornton Sorry, dont have a phone number

Demdike

I don't have a credit card company - I don't have any credit cards.

Anyway - there's a new message on the eujet website that explained that people who paid by cash or debit card just need to write to the administrator at their head office who will refund the payments if you provide them with your booking reference.

So, fingers crossed, if that is the case, that's an acceptable outcome.

very lucky :-) this seems to be a first.

Perhaps not so lucky, though I genuinely hope you are. Here are their actual words (which nowhere contains reference to a refund);

== If you have paid by Cash or UK Debit Card: You will need to write to EUjet's registered address for the attention of the 'Examiner' including the amount outstanding and your booking reference: 'The Examiner' EUjet debis AirFinance House Shannon Airport Co. Clare Ireland == This is pretty standard wording, and would be similar if, for example they owed you money because you delivered jet fuel to them and hadnt been paid yet. You will note if you read it again carefully this time that nowhere does it say you will get your money back, which it most specifically does for credit card payments. There is a resaon for that, I suspect*. Again, I hope you are lucky, but I doubt it. If you think logically about it, they cannot promise to pay you your money back, because it went into their bank account. They are now bankrupt. So they have very little (if any) money left in their bank account, and that they do have, is spoken for by many more people than there are cash and loans to cover it (or they wouldnt have gone bankrupt would they?!)

The only way the situation would be different would be if they have a seperate bank account specifically for such ticket money, and legally seperated from their other money (such as solicitors usually have). I think, though I dont *know*, that this is very unlikely to be the case.

The accountants will be busy compiling a list of all the people that are owed money. One source of that will be people like you writing to them. They will also look at how much money and assets the company have. There are rules the accountants operate as to who gets paid back in what order** and proportion. I know that in the UK the rules mean that customers are at the very far end of the queue and usually get very little if anything. In Eire, the rules may be different. In either case, dont hold your breath.

Oh FI! You are absolutely right - the wording is slimy and yep doesn't mention anything about any possibility of receiving any refunds. It is worded so that you think you might get one if you are hopeful but if you read it again, it could also mean that they are bored and just want some letters to read.

Feck'n stoopid english language perception shenanigans RRRRRR

Maybe the 'Examiner' just wants to see if we could pass his clever little 'test' before failing us.

In message , snipped-for-privacy@nospam.com writes

Yes, I hope you get your dosh back. Please let us know how you get on.