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FSA stalling on A&L complaint

I submitted a complaint several months ago to the FSA concerning the way A&L mis-handled/mis-advised an international transfer that cost me

200.

Even the submission to the FSA was delayed as A&L delayed all responses to my initial complaint to them.

The FSA now just send me letters apologising for the delay caused by "high workload".

Am I being cynical in thinking that they are waiting for the Santander take-over, after which I guess my complaint will become defunct?

Should I go to a Small Claims court before October?

Thanks

Reply to
AnthonyL
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"AnthonyL" wrote

What's it got to do with the FSA?

Reply to
Tim

Assuming you mean the FOS?

You were entitled to submit the issue to the FOS after 8 weeks regardless of any A&L delay

This a sad reflection of the state of affairs in personal banking even without "unfair" charges being actively considered. Will be complete meltdown once/if the charges issue is released. Look on the bright side, A&L will have been hit with a case fee (400 I believe) regardless of the outcome. OK not enough to make the pips squeak but a minor result that more people should take note of.

Try to be less cynical. The issue will eventually be adjudicated on the issue but don't hold your breath. Expect a FOS delay of 6 to 12 months at the adjudication stage, longer still if it requires an ombudsman decision.

Only if you want to make a point, but why not.

Jim A

Reply to
Jim Alexander

Many people think that the FSA is the organisation to complain to. But they're not. The Financial Ombudsman Service (FOS) is where you should go. Get them on Google, phone them up and ask for some complaint forms. But you should complain to A&L first and get a quick holding response, followed up by a final decision. If you don't get a decision, or don't like it, then go to the FOS.

Rob Graham

Reply to
robgraham

Ok, I was (marginally) careless as I understood the FOS was a subset of the FSA. As I said, I'd complained to A&L, and then have referred the issue to the FOS who have accepted the my forms and then simply send letters saying they are overloaded.

Thanks

Reply to
AnthonyL

Yes.

They should have compromised a deal then when I offered it.

Will Santander have to accept the liability if my complaint and claim is upheld?

I'm not bothered about making a point, I want my wasted 200 back.

Thanks

Reply to
AnthonyL

"AnthonyL" wrote

No, very careless!

"AnthonyL" wrote

See here:-

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Eg (page2):

"The Financial Services Authority, the Financial Ombudsman Service ... are separate organisations ... Each ... is an independent body..."

Reply to
Tim

On the other hand

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"FSA appoints new members to the Board of the Financial Ombudsman Service"

Please forgive a slight amount of confusion for the layman with regards to these organisations.

Reply to
AnthonyL

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