...if so - I'm off. I've banked with AN for over 20 years, but I don't want to talk to an Indian, who never understands what you say or what you want and always seems to respond with 'Let me just clarify that for you, Sir" - click!, whenever you ring up. And they are so fecking polite its on the verge of being sickening.
Has Abbey (National) moved it's call centre operations to India?
Oct 07, 2004
2 Replies
What difference does it make where their call centres are? Why the devil would you want to phone a call centre anyway? I do all my banking either on line or in person. The telephone is just, er, how is it fashionable to put this, "so last-century".
They probably give the new call centre staff worse training than the old staff, if that's possible.
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