I recently wrote to the local branch manager at my bank, asking for a letter addressed "to whom it may concern", attesting to the fact that I have been in good standing as a customer ever since I opened my account
30 years ago as a teenager. For what it's worth, there's never been any argy-bargy between us. It's a UK high-street bank and I've always lived in the UK. I have never been in debt, either to them or to anyone else.I will soon be moving to Ireland and need to open an account with a bank there. I will also be spending part of the year in the UK, and will be retaining my UK account. I told them this in the letter.
I would also like to have such a letter from the bank, for my file.
I got a letter back from a customer services robot, saying they don't "provide that service" any more, but they can "reply to a Status Enquiry" which my "new bank" (which doesn't yet exist) will send to them.
I guess this is how banks treat people nowadays, in these times of wall-to-wall debt.
OK, so how do I get my own copy of this information from my existing bank? I can use the Data Protection Act, but what exactly do I ask for?
What info does a 'Status Enquiry' ask for?
I would like an attestation saying I've been a good customer for the last 30 years, not just a letter saying they're not chasing me for unpaid debt at the moment.
Can I get a friend to send in a 'Status Enquiry', with authorisation properly signed by myself?
I don't know anything about "credit ratings", since I have never needed credit. Presumably I have got one of these on my file at the bank... Is this related to "status"?
Basically I need to know what is the jargon for the info I need, and how do I get them to send it to me. Obviously I am obviously willing to pay a reasonable fee to cover administrative costs.
Thanks,
John