We all know that the level of service provided by the major insurance Cos varies immensly.
Now that everything seems to be based on how cheaply they quote to get your business, let's start logging how well they shape up when you need their help.
I'll kick-off with example :
Example 1: But, lTo register a claim with Zurich, I called their 0870 (very chargable) number. It rang and rang. After more than an hour calling this number, I tried their 0800 (free) sales number. Of course, the
0800 number was instantly answered but couldn't be switched thru' to claims, although, I suspect the answering folks where only a few desks away from each other.Because I couldn't make contact with the Claims Dept by 'phone, I followed it up with a grumpy e-mail. The response was pleasingly prompt and very informative. "I'm sorry you had such treatment ... here's the info/forms that you need to make a claim.... sorry and all that ... but think yourself lucky you don't work here, it's a zoo! Regretably, the management is utterly incompetent".
Of course, I can't claim that this e-mail represents the truth, since I have no idea who answered my e-mail but I suspect that it says something. Who knows? I think they are based in Hampshire.
But, let's start naming some insurers and they behaviour.
Example 2: So that nobody thinks that this is an empty and one-sided winge, Direct Line sorted my partner's car incident perfectly with no impact on her ncb given that the other party admitted liabillity.
(I am not an employee of any insurance Co. and never have been. I do not have any interest in any insurance Co. whatsoever. This append is like the Ronseal Ad. "It's what it says on the tin" and only seeks to flush out info of the good & bad in the insurance industry (industry? - there was a time whem an industry made real things :-) ).
So let's try to sort the good guys from the toads. NAFFER