Online banking inflexibility

David Marsh · 2004-01-12T16:18:42+00:00

I've just tried to setup a weekly standing order from my bank account to go towards my credit card bill (based on the logic that if I pay out money regularly then I'm never likely to end up in the situation where I have inadvertently already spent the bill money if I leave it to one, larger, monthly payment instead). Unfortunately, online banking won't let me setup standing orders more frequently than monthly. :-( Is that a restriction of the standing order system, or is my bank just being awkward? What's to stop me setting up a standing order for any regular period I like? OK, then.. I'll get around this by setting up four monthly standing orders for each week of the month.. "This standing order has a sort code belonging to [Your Bank]. Please setup an internal transfer to make this payment." Hmm. No can do. Internal transfers don't include a reference field, so the credit card folks won't know which account is being paid off. Not at all helpful or useful. Looks like I'll have to actually visit my branch to set this up the old fashioned way. What a hassle! :-(

Jan 12, 2004 63 Replies

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David Marsh 22 years ago

Update on this..

[Nationwide unwilling/'unable' to accept Standing Order payments to Nationwide credit card account from FlexAccount]

After complaining to Nationwide (whose customer service numpty got completely the wrong end of the stick, replying "We'll pass this on to the

*website* developers" when the problem is not intrinsically with their online banking but with their operational practice as a whole, which appears to disallow these transactions), I decided to give up.. :-(

I then set up standing orders into my other current account, and then standing orders from my other current account to pay my credit card account. Cumbersome, but it does work!

..and then a couple of days later, one (but not both) of my botched (by NW) standing order attempts (which they transmogrified into a bill payment arrangement) mysteriously did re-transmogrify itself into a standing order after all..(!)

Ho-hum..

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James 22 years ago

Arrrrgh, because of this I have accidently sent a payment to a closed account. I am assuming that it will be returned! Does anyone know how long the maximum limit you can transfer (from a personal account to another personal account) will remain at £2000? For amounts larger than this you have to log out and in again and do another £2000...

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S. V. Shah 22 years ago

From what I remember the £2000 limit is for online banking transactions (and will probably stay until further notice). You can go up to £5000 if you process the transactions over the phone (phone banking).

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