A couple of weeks ago I went online to make a regular payment to someone I had paid quarterly over quite a few years. Their name was not in the drop down box.
My bank advise that this does sometimes happen. Has anybody else had the same problem?
Which bank?
I had a similar problem as well and he took me quite sometime to fingure out what had happened
And what did happen?
Barclays
Yeah - actually, can you repeat that thing you said about the stuff please I'm finding this thread quite hard to follow.
Their name was not in the drop down box.
Their name was not in the drop down box. Or something similar.
In message , snipped-for-privacy@yahoo.co.uk wrote
If this bank is losing your records how much money is missing from your account?
What was the answer?
What was the answer?
Was there a question?
Right Alan
That's what worries me!
This has never happened to me for any of my standing orders which are customer determinable in terms of when and amount ...I am with the Halifax.
Only I use their system for Business. The payee's section is not easy to use - in fact until late last year you could not remove a redundant payee online - you had to ge the Internet support desk to remove the data. This struck me as odd and perhaps not very secure. Now you can amend and delete such records. Assuming you did not delete the record then you have every right to ask Barclays how the record got deleted. When they write to you and explain "these things happen" ask them whether "other things happen" on your account - like phantom withdrawals etc.
If Barclays cannot tell you when the record was deleted and by what method shift the complaint up a gear.
having read down the threads, and seen its barclays, here's a glitch in the barclays system that could cause this (I know as it happened to me).
lets say you have a payee X.
set up a standing order to X.
delete standing order.
X dissappears.
Oops!
(thsis is as was maybe 1 -2 years ago)
Now I notice that when I set up a standing order to X, they now appear in the drop down box twice. I'm presuming that if you then cancel the standing order, X still gets deleted but as there are now two of them, you'll still have one left!
Looks like a kludgy way around some underlying 'more difficult to fix' problem caused by their old systems.
Like most old banks, their internet systems are a gloss on 30+ year old legacy systems. As we say in the business; 'lipstick on a pig' :-) but i'm not bothered as long as it works.
At 16:58:45 on 16/11/2005, Fred Smith delighted uk.finance by announcing:
Oh, I'm sure a lot of other people do as well...
It should have read "I only use" and I made this distinction because the personal Internet banking interface works slightly differently on screen.
This was not a standing order. It was a regular payment of my water bill
It was not a standing order.
It was a regular payment of my water bill.
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