My TV Licence expires at the end of this month and, since I shall be
away when it expires, I applied for a replacement on-line using my
CapitalOne credit card. I asked for a paper licence to be sent by post
rather than settling for an 'electronic' one.
I received a confirmatory email that my licence had been renewed. A few
days later, the new paper licence arrived in the post - valid until
However, I noticed something slightly odd with my credit card
transactions. Purchases made using a CapitalOne credit card first show
up in a 'Pending' category on their on-line system, and move into
'Current Transactions' when they have been fully processed. In my case,
there were TWO (i.e. duplicate) pending transactions - each for the full
After a few days, both of these pending transactions disappeared, but
neither made it into the 'Current transactions' list.
A few days later still, I received a letter from TV Licensing saying
that "due to a technical problem" they had been unable to process my
payment and had thus revoked my licence - and I still needed to pay.
My immediate reaction was to think that, if challenged, I could produce
a licence valid until October 2011, and that if they couldn't organise
themselves to collect my payment properly, that was THEIR problem - not
However, I thought that I probably wouldn't get away with that, so I
rang their helpline and - after tearing them off a strip - gave them
details of a *different* credit card (Halifax) to use for the payment.
They said it had gone through ok.
That was several days ago, but it still hasn't appeared on my Halifax
on-line list of transactions. Halifax don't display pending transactions
- but the available credit *has* gone down by the requisite amount.
I'm wondering what to do if it never shows up as a proper transaction on
my Halifax card.
I am in possession of an apparently 'valid' licence and have bent over
backwards to pay them. What is my position if they fail to collect it a
I'm sure you'll find some fine print that says the licence is not valid if
the payment fails. It probably doesn't say anything about the reason for
If I were you I'd just make certain you document everything you can that
shows you did the right thing at the right time, and be prepared if
necessary to send them photocopies of all of it with a cheque.
Santander has a history of making mistakes. I was reading a similar
story on the MSN forum earlier today:
Message number 7 in that thread:
----- Begin Quote -----
They cancelled one of my dd and neither they nor the cc company told
me it had been cancelled so it caused loads of problems and additional
----- End Quote -----
The answer is obvious, innit?
The person in question cannot see over the garden hedge or fence,
so by standing on the monitor (or stack of monitors) outside, they
can peer over the garden hedge or fence and watch out for the TV
Licencing inspectors and their van in the road.
What the person said was: ".. [so] we can watch them standing outside
on our monitors". That's ambiguous, and I read it as saying that they
can watch the inspectors as they (the inspectors) are standing on
the monitors. It would be some sort of ritual: Having found a monitor
(which to all intents and purposes looks like a TV) they would get all
excited, climb up on to it and perform some kind of bizarre victory
dance on it.