I received a CCJ in February 2003 following non-payment of a credit card debt. Since then I have been making payments of 100 per month. In September 2004 I changed the account from which I made my payments. When I submitted the Standing Order instruction to the bank I got the last digit of the sort code wrong. As far as I knew I had been making payments however they were not received by the debt recovery company.
Yesterday I received an Attachment of Earnings Order because of non-payment. When I rang the company they said they had received no payment since August
2004. I have confirmed with Halifax that 100 has been taken from my account each month.
I contacted Halifax who told me the sort code is a NatWest one and offered no further assistance and I would have to take it up with them. NatWest gave me the telephone number of their BACS guys who were able to point me to the branch and customer who the sort code belongs to. I've been in touch with the branch but they have told me that it has to be my bank that gets in touch with them. I've taken this back to Halifax (Both my branch and central customer services) but they both keep telling me that there isn't anything they can do.
Can anybody recommend the quickest way of getting this matter resolved?
Thanks in advance,
Graeme