Customer has a credit balance on his in-house account and would like to use that to make a payment against a Layway order but get "Error 311 ' Tender Type cannot exceed purchase amount'".
Anyone figured out how to do this?
Thanks in advance,
Pete
Applying Credit Balance to Layaway
Apr 20, 2006
4 Replies
Pete,
You can't do it that way.
The only way is to do it in 2 transactions that I know of.
First, bring up the customer, Shift + F4 Payment, OK, should show the overpayment/credit and give it back as Cash.
Next transaction, recall the layaway, Shift + F4 Payment, enter the amount returned in the first transaction, F12, Save Changes, tender as cash
Thanks Jeff. We're actually doing that already as a work-around. Was hoping we were missing something but I guess not.
Pete
Andy,
Using the sample database, give Weber an adjustment of $100.
He now has a (50.19) credit in his account.
Now start a transaction as described in the last post
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