Customer has a credit balance on his in-house account and would like to use that to make a payment against a Layway order but get "Error 311 ' Tender Type cannot exceed purchase amount'".
Anyone figured out how to do this?
Thanks in advance,
Pete
Customer has a credit balance on his in-house account and would like to use that to make a payment against a Layway order but get "Error 311 ' Tender Type cannot exceed purchase amount'".
Anyone figured out how to do this?
Thanks in advance,
Pete
Pete,
You can't do it that way.
The only way is to do it in 2 transactions that I know of.
First, bring up the customer, Shift + F4 Payment, OK, should show the overpayment/credit and give it back as Cash.
Next transaction, recall the layaway, Shift + F4 Payment, enter the amount returned in the first transaction, F12, Save Changes, tender as cash
Thanks Jeff. We're actually doing that already as a work-around. Was hoping we were missing something but I guess not.
Pete
Andy,
Using the sample database, give Weber an adjustment of $100.
He now has a (50.19) credit in his account.
Now start a transaction as described in the last post
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