When I process an order that has one item back ordered, and add shipping charges to the order (for the first partial shipment), the "Total Due" on my customer account does not include shipping. I could probably add the calculation to correctly display "amount due" on the receipt, though I doubt this will have any impact on the actual amount due for the customer account.
Does anyone know how to factor in shipping when an item is placed on back order?
A brief update on this post...
I spoke with MS on the issue just a few minutes ago and apparently this is a known bug. The problem comes when RMS doesn't automatically calculate freight. If you choose to override the freight charges, and some items go to back order, the freight won't be included in the Amount Due until all backordered items are shipped. This poses a bit of a problem for us in that we use ShipRush software for all our freight calculations - RMS never calculates freight.
Apparently this is also a known issue in regards to work orders.
If anyone has experienced this or has any ideas as to a decent workaround please let me know. The best I can come up with right now is to add a "Backorder Freight" line item and use it when an entire order cannot be filled, though I'll have to run a test and see if this works.
"Derek" wrote:
I have a related ship rush question...you say that Ship Rush calculates your weight...how does that work,it seems you have to enter a shipping cost before you ever get to ship rush....and actually tender the sale for an amount. Does ship rush go back in and tell RMS what the charge is? How does that affect the customer's payment? I am confused.
if you are us> A brief update on this post...
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