I am trying to order an item for a customer which is not in stock. I pressed F2 and selected the item at which point an "Insufficient Quantity" window is pops up and I select "Back Order" for this item. Now POS shows the Total at the bottom (say $100) and I thought I am ready to F12/Tender but when I do that, it shows $0 Total and doesn't charge anything. It's strange...
Anyone know why this is happening?
There are two ways to handle back orders, and you can only choose one: accept no deposit or require 100% deposit. Your system is configured for accept no deposit. You can change this in SO Mgr|Configuration|Oprions|POS Options|Require full deposit on back orders. With this switch set to 'off', you cannot accept any deposit on a back order.
It's an all or nothing deal. For partial deposits, you have to use a work order.
Tom
"Zorian" wrote:
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