Recalling item for RETURN - 2 issues

Craig, I figured that POS should have the capability of doing a simple return...

But could you please help me figure out how to do a new "return" transaction? Would I just have a negative $ amount on an item called "RETURN" ?

"Craig" wrote:

Straight out of the F1-Help

************************************************* Processing returns Store Operations enables you to return items your customers purchase. For example, assume a customer wants to return a bicycle. You could then process the return of that item by using the Ctrl-F4 function key. When you press Ctrl-F4, Store Operations switches to return mode and lets you manually scan any items the customer wants to return. You also have the option to recall the customer's entire transaction and then process the return by using the F11 function key, which automatically displays all the items purchased during the transaction.

Note: The difference between voiding a transaction and recalling a transaction for return is that voiding a transaction does not allow you to edit any of the information pertaining to the transaction. For example, you cannot delete items or edit the quantity information.

To process a return (manually)

1. Press Ctrl-F4 to activate the Return mode.

If the software is configured to required reason codes for returns, you may see the Select a return reason code window. In this case, select the applicable reason code, and then press Enter.

1. Scan or enter the items your customer is returning. When you enter items while in Return mode, the items automatically appear in red and show a quantity of "-1".

1. Press F12 to tender the transaction. On the Tender window, you will see the total refund amount.

2. Enter the amount for the appropriate tender, and then press Enter. You are now ready to begin a new transaction.

To recall a transaction for return (automatically)

1. Press F11 to display the Recall window.

1. Select the Recall a transaction for return option, and then press Enter.

2. On the List Transactions window, select the applicable range of dates and then press Enter. For example, if the customer said he purchased the item(s) sometime in the last month, you would want to ensure that your Start and End dates spanned at least a period of 31 days.

1. On the Transactions window, select the applicable transaction, and then press Enter. Store Operations will automatically display all the items purchased in the transaction with minus quantities.

At this point, you can modify the information as desired.

1. Press F12 to refund the money.

1. If the refund amount is correct, press Enter to complete the transaction.

*********************************************************

Rob

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Rob, for some reason teh receipt doesnt explicitly say "RETURN" ...is there any way to add that to receipts?

"Rob" wrote:

Find the Sub PrintTransactionType and replace the following lines of code in the receipt you are using: Transaction.ReceiptTransactionName

...with...

Transaction.ReceiptReturnMode = TRUE "Return" Transaction.ReceiptTransactionName

You will then have to go into SO Manager --> Database menu --> Registers menu --> Receipt Format and either create a new Receipt Format or update the Receipt Format that you are using with the modified receipt template.

If the receipt template is the original receipt template that came with RMS you should make a copy of the template, rename the copy and uncheck Read Only from the Properties of the file. Then modify the copy.

Rob

Rob, I did that and changed the "receip.xml" file. However, I tried a test sales and then a test refund (F11 - recall for return) and unfortunately it still printed "SALES RECEIPT" at the top instead of "Return". Did I modify the wrong receipt template???

"Rob" wrote:

Did you the Ctrl-F4 Return mode to refund the item?

Rob

No, I used F11 - "Recall for Return" instead of Ctrl-F4. Will this not work with F11 but only with Ctrl-F4? We typically recall transactions for return or to void... how do we get the receipt to print the correct transaction name on the receipt in F11 situations?

"Rob" wrote:

Try this Transaction.ReceiptReturningItems instead of ReceiptReturnMode.

Rob

Rob, the receipts still say "Sales Receipt" instead of "Return"! I did exactly as you said...I changed the receipt.xml file...should I change any other files???

"Rob" wrote:

Zorian,

After you make the change, you need to re-select it in the Receipt Template window and re-start POS.

Did you reassign the receipt format after making the change?

Rob