eBAY RMS X-CART integration review

Hello RMS Community,

I recently started using KOSMOS' eBay application that pulls in completed eBay sales into RMS. Here is how it works.

-The application works from the back-end of the X-Cart admin area.

-You tell the application that you would like to look for new sales. it checks eBay for PAID, completed auctions, buy-it-now, or store transactions and the "orders" are imported into X-Cart like they are website orders.

-The next time my NEWEST WEB INTEGRATOR application checks the web for new sales (according to my schedule), it pulls the eBay sales into RMS just like a web sale.

-New customer records are made, the shipping is picked at the time of import (because eBay has a weird shipping function). This is OK by me since most of my auctions are FLAT RATE SHIPPING where the customer does not get to choose which type of shipping. They just pay a flat fee.

-I save the imported web order as a WORK ORDER.

-We pack, ship with SHIPRUSH (integrated into RMS), change the WO into an invoice. DONE.

PROS:

*This application has saved us HOURS and HOURS of manual data entry for eBay orders. *The order uses the ILC from our eBay item details (every one of our auctions has the ILC of that item in the custom label field.) to bring the item into the POS screen with the price from eBAY. *Customer names and addresses BAM. no data entry. *The eBay transaction ID comes over into the invoice details field. *Transactions are only brought over from eBay once. No duplications. *It just WORKS.

CONS or improvements needed:

  1. More automation in the future would be handy to eliminate the manual pulling of completed transactions from eBay. Some sort of polling would be a nice upgrade.
  2. The eBay Customer 'EBAY USERNAME' cannot be pulled into the customer record because there is no field to put it in. This seems to be a NEW WEST INTEGRATOR issue. They only have certain places were data from the web can go into the RMS record. So, the extra fields in RMS Customer record cannot be utilized for this info as we had done in the past. We have worked-around this issue by just using the customer's email address for eBay querying.
  3. If the ITEM that was won on eBay has been "inactivated" in RMS, the order cannot be imported. It only tries once. If it doesn't come in, that's it. You have to log into eBay and manually enter that order.
  4. SPECIAL CHARACTERS that eBay allows get honked up when imported into RMS. This is a problem for some International customer's names and addresses. I do not believe this is the APPS fault but may be a NEW WEST or RMS issue.

A BIG thanks to KOSMOS (Alex) and Walter for the great job they did getting this app up and running and working out the kinks.

Anyone who does a lot of eBay orders and uses RMS, it would be worth it to switch to X-Cart just to get this application.

Feel free to contact me for any additional info.

Mickie Dale Hollow Outdoors Formerly mickie's Place Outdoor gear

Reply to
Mickie
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Hey, Like the Add on there for sure. Did you get it thru New West Tech?

tb, bms

Reply to
Troy Bell, BMS POS

Hi Troy. KOSMOS wrote the eBay MOD for X-Cart. Since the MOD brings the completed eBay order into X-Cart as a pending web order, the New West integrator pulls it into RMS with no problems.

And, since it shows up in the cart as if someone ordered it off the website, I am thinking any other management software-integration with X-cart would not know the difference either. (you should verify this with Kosmos though)

I am very happy with it.

Mickie

Troy Bell, BMS POS wrote:

Reply to
Mickie

Mickie, You stated that it only checks once and if the item is inactivated it won't download the order. How do you know in Ebay what has been downloaded? Does Kosmos flag the items in Ebay that have been processed? How is Kosmos working out for you since you switched? You had asked me for my opinion on the Kosmoscart solution before you switched.

Thanks Bill Hobby Central

"Troy Bell, BMS POS" wrote:

Reply to
Hobby Central

Sorry been a while since I checked the forum.

Actually, the problem we had where when I accidentally left out or messed up the CUSTOM ID in eBay that is the ILC in RMS. Or, if the item in RMS has been inactivated for some reason.

If you reactivate the ILC then it sucks in the order the next time you run the GET EBAY ORDERS app. If you have messed up the CUSTOM ID (ILC) or left it out when you made your eBay ad, then you will have to manually type in the order into RMS from eBay. There is no fix for that one.

KOSMOS does flag orders that have already been imported. NO DUPLICATES. This works great.

We love it. We are also going to use it for our OTHER eBay username that is associated with another website we own.

2 websites, 2 ebay accounts. no problem.

mickie

Hobby Central wrote:

Reply to
Mickie

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