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Epson Tm-T88IV USB Crashing

Hi We have sold and used RMS for a couple of years, and been selling Epson TM-T88 receipt printers for even longer. However in the past couple of months, we have experienced a few sites where their till crashes windows. On checking the dump files, it refers to TMUSBXP.sys, which is the Epson OPOS driver file. (dump example at the bottom). The tills are HP DC7800 SFF with 2GB RAM. The OPOS drivers have been updated to EPSON OPOS ADK Version2.62E and it still happens.

Every time we think we have identified the cause (PC image, anti virus software, old OPOS driver) it continues to happen. At the moment, we are changing the receipt printers back to parallel.

If anyone has experienced something feel free to post up any other suggestions. Alternately, if someone knows how to get in contact with Epson to discuss their drivers, that would be nice to know as well.

Dump file.

1: kd> !analyze -v *******************************************************************************
  • *
  • Bugcheck Analysis *
  • *
******************************************************************************* ATTEMPTED_SWITCH_FROM_DPC (b8) A wait operation, attach process, or yield was attempted from a DPC routine. This is an illegal operation and the stack track will lead to the offending code and original DPC routine. Arguments: Arg1: 00000000, Original thread which is the cause of the failure Arg2: 00000000, New thread Arg3: 00000000, Stack address of the original thread Arg4: 00000000 Debugging Details:

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CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT BUGCHECK_STR: 0xB8 PROCESS_NAME: Idle LAST_CONTROL_TRANSFER: from 80545a2b to 804f9ee8 STACK_TEXT: ba4d7de4 80545a2b 000000b8 ffffffff 00000202 nt!MmDeleteKernelStack+0x139 ba4d7e3c ba2c16a4 00000000 00000000 00000000 nt!ExpFindAndRemoveTagBigPages+0x49 WARNING: Stack unwind information not available. Following frames may be wrong. ba4d7e74 ba2c16ef 89e78ae0 00000001 89cdba58 TMUSBXP+0x96a4 ba4d7e88 ba2bb73f 89e78a28 8a3f02ab 8a3f01f0 TMUSBXP+0x96ef ba4d7eb0 804f16a2 89e78a28 00000000 00cdba58 TMUSBXP+0x373f ba4d7ee0 b96b0ee5 8a3f01f0 89a6fef8 8a486028 nt!ObWatchHandles+0x466 ba4d7f48 b96b1b57 89cdba58 00000000 8a4867d8 USBPORT!USBPORT_CompleteTransfer+0x373 ba4d7f78 b96b2754 026e6f44 8a486028 8a4860e0 USBPORT!USBPORT_DoneTransfer+0x137 ba4d7fb0 b96b2ca8 8a486028 806e4427 ba3389c0 USBPORT!USBPORT_FlushDoneTransferList+0x16c ba4d7fcc 80545c4f 8a48666c 2b667274 00000000 USBPORT!USBPORT_TransferFlushDpc+0x9a ba4d7fec 00000000 00000000 805457bb b9cf1cc4 nt!ExpSnapShotPoolPages+0x140

STACK_COMMAND: kb FOLLOWUP_IP: TMUSBXP+96a4 ba2c16a4 ?? ??? SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: TMUSBXP+96a4 FOLLOWUP_NAME: MachineOwner MODULE_NAME: TMUSBXP IMAGE_NAME: TMUSBXP.SYS DEBUG_FLR_IMAGE_TIMESTAMP: 4715a31d FAILURE_BUCKET_ID: 0xB8_TMUSBXP+96a4 BUCKET_ID: 0xB8_TMUSBXP+96a4 Followup: MachineOwner

Reply to
swansby10goals
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One other alternative is to try the Windows drivers. I have been using them for several years with the TM88's. I have no issues. The only thing is that you have to change receipt templates from the default fonts (true type?) to printer built-in fonts to eliminate slow printing.

Epson receipt printer drivers are available at epsonexpert.com. You will have to join/make a new account to login to the site, but it can be done on-the spot.

Marc

Reply to
Marc

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Reply to
Craig

Craig,

I found the font names on a posting about slow printing, and I usually save these things, but for some reason cannot find it here at work. Here is what I have setup on mine, set in Database | Registers | Receipt Formats | Properties default font: FONTA11 small font: FONTB11 large font: FONTB21

I am guessing the fonts are built-in fonts, so there is probably a list of the available ones in the printer documentation or on Epson's website. I am not sure about this info, because I setup the ones you see above and was happy with it, so I never went any further. There is NO speed issue with these fonts, the receipt printing is very fast, especially with the newer 88 USB printers. I do not use a logo, so I do not know about any possible issues with that.

Your cut settings are in the Windows printer properties dialogs. It took a little playing to find everything the first time, but have never had an issue since. Drivers come from the EpsonExpert site. If you try it and have any questions, you know where to find me!

Marc

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Reply to
Marc

Reply to
Curious

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Reply to
Akbar Mian

hi thanks for the replies. Our test site hasnt crashed for over a week since we disabled the sleep/power options in the USB device driver settings. Although a hunch I suspect the issue may relate to the PC more than OPOS or the receipt printer as neither the drivers or the printers have changed for about 2 years.

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Reply to
swansby10goals

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