I recently ran into a snag with a customer picking up a partial layaway order. The customer placed 50% down on a layaway order. They came in and picked up part of the order that had been shipped to our store. When I recalled the layaway I went thru the following steps:
- recall layaway>tender>pick up partial order>checked appropriate items.
After going thru the steps the system required that the customer pay the remaining 50% of the ENTIRE order (instead of just the items they were picking up). Has anyone encountered this before? I do have it setup under the Store Operation manager - configuration "ordering" tab to require 50% deposit on a lawaway. Does anything else have to be setup in the store manager to process this correctly? ANY HELP IS GREATLY APPRECIATED!!