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Native Error: 0

I running into a problem with Store Op. POS. This happens randomly. When a Cashier is making a payment to a sale using credit card, an error message comes up (click on link).

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When the Cashier clicks on the OK button, the POS interface closes and shows only the Desktop.

When the Cashier re-launched Store Ops. POS, the credit card charge actually shows in both the Recall (F11) and Settle EDC, but NOT in the Journal nor did it print a receipt. Since it does not show in the Journal, therefore a receipt cannot be re-printed. So what we have to do is, charge the customer again as to print a receipt and credit back the 1st charge.

I researched the error in Knowledge Base but a suggested solution is to make sure that have the Registers assigned 2 different unique register numbers, which is already done. I also have checked the Power Option settings and all have been set to Always On.

Please help.

Thanks, Daniel

Reply to
DanielSie
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This looks like the database connection is cutting out.

Where is your SQL server; is it on one of the POS stations, or a separate server? Does this error occur on all the POS stations or only one?

Reply to
Jason Hunt

The SQL server is in another server but in the same LAN. That server is also running HQ Server. This occurs on both Registers. I've checked the all the physical cabling just to rule it out and nothing is wrong with the cabling.

"Jas> This looks like the database connection is cutting out.

Reply to
DanielSie

Hm, well since it's affecting both stations that I would say it has to be something on the server (or the network.) Check the Event Log on the server to look for any clues.

Does HQ give you any problems?

Reply to
Jason Hunt

The Event Log does not give clues. I tried to cross refrence the time when the error happens and the entries in log files but nothing matches.

I never received any error messages from the RMS HQ Server whatsoever.

The one thing that I suspect is that the SBS server (which is servicing DNS, Firewall, SQL, RMS HQ Server, RRAS, no DHCP all static IP) is overloaded maybe?? It is connected to a DSL modem line. But there is only 4 other computers in the LAN and the Server has dual 3 GHz CPUs, 1.8 GB RAM and 20 GB free hd space. Could the Server be overoaded w/ workload? Maybe I should move the Store Ops Database to one of the Registers and upgrade that Register's RAM? How do I move the Store Ops DB from the HQ Server?

Thanks

"Jas> Hm, well since it's affecting both stations that I would say it has to be

Reply to
DanielSie

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