cash is down by account amount when balancing till drawer after blind close in rms I have noticed that a cashier selected a customer , made a sale for 50.34 they then selected charge . they inadvertantly pressed the the ok when the charge field was empty she then pressed the + key she then pressed ok the sale finishes off but no receipt prints off.
If you select copy receipt it then reprints the two receipt for that sale.
but when you close the batch in the back office office the cash is down by the amount in the customer sale . if you check they journal it appears right. if you check there account the amount is put on ok.
is this a serious bug that I need a patch for.
I recreated this scenario with the staff today and it does not print a receipt when the sale finishs. this makes balancing a nightmare.
pressing ok and + and ok is an easy mistake that is going to happen again on our tills.