Persistent RMS POS - must End Task often

We're running RMS in three stores now. The register PCs run POS almost exclusively. I have a variety of hardware. Three clones that were ordered for use with a different system, one Gateway Profile and two Dell Optiplex GX620s (the latest). All of them are running XP Pro SP2 & RMS v1.3.0206.

EVERY register has trouble exiting RMS POS on occassion. Most days, they run RMS POS from startup to shutdown, so it's not a problem.

However... I'm about a week into setting up the third store and have been making the obligatory changes that always seem to require exiting and restarting RMS POS in order to take effect. Custom buttons, for example.

About half the time, when I try to re-launch RMS POS, it doesn't start. The mouse pointer goes to the half-pointer/half-hourglass state for a second or two, then back to the usual pointer. I have to Ctrl-Alt-Delete, Task Manager, End Task to get POS to launch.

My sales staff are not IT people. If they ever need to restart POS for some reason, this will be an annoyance.

Has anyone else had this problem? Is MS aware of it? Is there anything I can do about it?

Tom

It is a known issue I've run into as well. I haven't heard anything from MS on it but I've written a simple batch file that you can place a shortcut to on the desktop. I call it KillPOS. Just double click it when POS won't open and it'll kill the process for you without opening task manager. Not a real solution but easier than expecting all the cashiers to sift through the task manager if they even know how to open it. It's the kill.bat file you'll want to shortcut to.

I'll email it to you since the newsgroup won't accept such a large attachment. It's about 600kb.

It is a known issue I've run into as well. I haven't heard anything from MS on it but I've written a simple batch file that you can place a shortcut to on the desktop. I call it KillPOS. Just double click it when POS won't open and it'll kill the process for you without opening task manager. Not a real solution but easier than expecting all the cashiers to sift through the task manager if they even know how to open it. It's the kill.bat file you'll want to shortcut to.

I'll email it to you since the newsgroup won't accept such a large attachment. It's about 600kb.

It is a known issue I've run into as well. I haven't heard anything from MS on it but I've written a simple batch file that you can place a shortcut to on the desktop. I call it KillPOS. Just double click it when POS won't open and it'll kill the process for you without opening task manager. Not a real solution but easier than expecting all the cashiers to sift through the task manager if they even know how to open it. It's the kill.bat file you'll want to shortcut to.

I'll email it to you since the newsgroup won't accept such a large attachment. It's about 600kb.

Jeff,

The PCs are shutdown every day at closing time. It's not a multiple-click thing. I generally only exit POS when a change has been made in Manager or Administrator that requires the POS stations to be restarted or the cashier to log in.

I may try the batch file workaround.

This kind of problem doesn't do much for my confidence in MS.

Tom

"Jeff" wrote:

Hi,

I am experienc> Well this isn't just a batch file it has a small exacutable with it. I had

help writing it and this was what was recommended for me to use. Probably more than is really needed though.