Program crashes when selling gift cards

One of our clients has RMS 2.0 set up in their store with two registers and manager running in back. They use MercuryPay to sell and process credit cards and gift cards. A few months ago they ran into a problem where whenever they tried to sell a gift card, the program would just close. No error message, nothing in the event viewer, the program just exits out without warning.

It was only happening on one register. I called up Mercury, we had tried some fixes, they said it sounded like it was most likely a Microsoft issue. So I called up Microsoft and they had no idea what was wrong and said they would follow up with me when they had a solution (like I said, this was months ago) and I haven't heard back. I told our client to process the cards on the other register and it wasn't really a big issue after that.

Now the other register is having the same problem. Does anyone have any possible solutions? I'm going to go down there now to see if I can find any more information, but I will check this post later today and this weekend.

Reply to
Arthur
Loading thread data ...

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.