Have you tried contacting zFirm to see what they say?
Our shipping is set up to calculate shipping cost based on weight. Most of the time it works without a hitch. It has become a issue when a customer orders 3 of the same item or something like that, that the shipping cost is way to high.
Is there a way to adjust the shipping cost, or charge shipping after the order has been processed.
For example, this would be the optimal situation:
1.. I get the order, it gets processed. 2.. It gets taken back to our shipping department 3.. They box up the order, put it on the scale, and get the shipping cost from Shiprush. 4.. The shipping department is now able to add on the correct shipping cost to the invoice and either add it on to the original total or charge the credit card again for the shipping. Is anyone else out there doing anything like this? I need some help ASAP.Thanks, Nick