Store Operations Manager prints labels to Windows default printer

I have a client who prints little barcode labels on a daily basis from the Store Operations Manager app. Once you click through all the prompts, you are presented with a list of printers. What happens is, regardless of which printer you choose from this window, the labels goes to the Windows default printer. So as long as the label printer is selected as the default, it will work. But this doesn't make sense that it would work this way. If it always prints to the default printer, why does it even prompt with the list of printers to choose from? And it would be a hassle to always have to change the default printer to the label printer, then remember to change it back, because nobody would want to have the label printer as their default.

I called Microsoft Dynamics support and opened a case and was told that's just how it works. I told him that this was unacceptable and asked that he research it further, which he agreed to. However, I haven't heard back from him in 3 days.

Anyone have suggestions?

Thanks

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clarv02
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CNSDRAKE

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