I've posted on this subject before, so I'm not looking for advice. I am simply suggesting the the RMS team at MS consider adding some small functionality that would make my life (and hopefully the lives of many other RMS users) better.
When a work order or back order with a deposit is cancelled for whatever reason, you should be able to refund the deposit as a credit on account.
Yes, there are lots of potential work-arounds. Refund cash then create a second transaction of a cash payment which results in a credit on account. Replace the cancelled ILC(s) with a Gift Certificate or Voucher for the deposit amount and sell a Gift Certificate/Voucher in place of credit on account. And so on...
I deal with this situation a lot. There is no simple solution at this time. Please provide one.
Tom