Missing too much for anyone here to actually help you.
Let's try and figure it out.
You are using the Recieve Payment window to enter payments received by
customers for invoices?
What new balance are you looking to see?
The Recieve Payment window has elements that affect customer balance and/or
bank (or undeposited funds) balances.
When you enter the payment under the customer name, the balance in the
customer register will reflect the payment. The invoice will not be paid,
however, unless you APPLY the payment.
At the bottom of the Recieve Payment window are options for what QB should
do with the money you received. It is either entered directly into your bank
account OR it is grouped with other undeposited funds.
If you are accepting individual payments by EFT, CC, or paypal, for example,
you may want to use the option to directly deposit into your bank account.
If you are instead grouping the checks together and taking a bunch of them
to the bank with a deposit slip, then you would use the option to group with
other deposited funds. When you are ready to go to the bank, use the 'Make
Deposits' window to create a deposit entry in your bank account.
If this isn't what you need, post back with what you are doing and just what
it is you expect to see that you aren't.
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