[Windows XP Pro, QB Pro 2005] I'm entering a payment, using the Customers>Receive Payments. The first invoice for the year shows an amount due which is less than the invoice amount. As a result, when I apply the payment, QB shows an overpayment. What might be causing this, and how do I track it down (and kill it), please?
"Amount due" and "Original amount" are different - why???
Apr 01, 2006
3 Replies
Do a Find on Name (Advanced tab) and specify the customer or job the invoice is for. It'll show invoices and credits/payments so you can see what happened.
As Tara said, or open the invoice and press CTRL-H for a History Report showing what payments or other credits have been applied to it.
Thank you - it turned out to be some slightly nonintuitive behaviour of the Customers>Receive Payments window, where assigning payments to invoices didn't always result in the correct figure in the "Payment" column. I went through about a hundred of them, unchecking and rechecking the invoices, and now it's all squeaky clean..
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