I'm a new user and have just begun using the receive payment function, accessed from the 'Customer Navigator' screen.
Before this, I was pulling up each invoice and entering the item 'Cheque' (attached to the Undeposited funds account) or 'Cash' for cash payment. When I press Enter the balance of the invoice goes to zero.
I've noticed that when I use the rec'v pymt function, the invoices that get paid don't take on a zero value. So, if I use CTRL-F and pull up a customer it looks something like this
INVOICE A $500 -not yet paid INVOICE B $300 -paid with RCV PYMT function INVOICE C $0 -paid by 'Cheque' as an item on the invoice
When I go to receive payments, only invoice A comes up because it is the only one outstanding. I'm OK with this, but am having trouble understanding what difference Quickbooks perceives between invoices B and C which have both been paid.
Any explanations would be greatly appreciated.
Regards, A