I bought the Quickbooks -Premier Nonprofit Edition 2004 and have not been able to install it on my laptop. After 3 calls to Intuit support (no resolution-- and 2+ hours of phone time).
My system is Windows XP professional on a Dell Latitude C640 Laptop. I have IE 6.0.2 and have already tried reinstalling the windows installer. I have tried installing on a desktop computer and this installs fine (so the CD is good).
When the install program launches it get along fine till the progress indicator is at 90% then I get a Warning dialog box with the message: "Cannot set Path name/value properly." The only option I have at this point is to click "OK". When I do this I get a second dialog box message that says "Setup is not complete!" and "QuickBooks could not be installed completely. Cancelling Setup." The only choice I have then is to click "OK". When I do this the progress indicator says "preparing component files" and then the install program shuts down.
Has anyone ever run into this before? I would be grateful for any help in resolving this problem.
Is that it for the exact error message? ...I couldn't find anything on it when I googled for it ...sadly enough.
I'm assuming that this is for the 2004 U.S. version :::
ok, so, you might want to try the following:
Run a complete antivirus scan, with current definitions. I really like this AV program:
formatting link
Run a complete malware/spyware scan. I really like adaware:
formatting link
Go into windowsupdate:
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- see what updates are available to you. Download anything interesting: (avoid hardware updates unless you know what you're doing). Were you able to do the downloads & installs? If so, go ahead and reboot after installing any updates.
Someone else already asked the question: How are you logged into windows? Are you logged into an admin account or on a limited rights user account? Log into windows under an 'admin' account if you weren't already.
Then, do a clean directory reinstall: (The directions below are good for only 2004), for 2003 and below don't bother searching for the "PCONFIG" folder - it doesn't exist, 2005 is a little bit different - you can't install in safe mode - the best you can do is to use "msconfig" (go to start - run - type in "msconfig") to get into a cleanboot environment -
**careful here** you can mess yourself up if you don't know what you're doing)
Clean directory reinstall: (2004)
Uninstall 2004 if it exists under the ADD/REMOVE PROGRAMS control panel. Reboot your machine.
If there is an "Intuit" folder under a "COMMON FILES" folder, rename the "Intuit" folder to "XXXIntuitXXX"
If there is an "Intuit" program folder, rename it to "OLDINTUIT"
Do a disk cleanup on the drive you're trying to install on - we want to clean out the TEMP folder.
Rename the "Installshield" folder to "OLDInstallShield"
Copy two folders from the CD to the hard drive - PCONFIG and QBOOKS to the desktop (they'll need to be in the same directory - if they're both on the desktop it'll be fine)
Reboot the machine into safemode
Run the setup.exe in the QBOOKS folder
Hopefully it installs ... and if it does .. boot into normal mode
Go to
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- go to product updates and navigate to 2004's update - download it.11. Install the update12. Reboot the machine Hope that does the trick. If it doesn't, I'd suspect that you have a Windows XP or InstallShield issue of some sort. ...that gets a little trickier. Of course there might be a really simple & elegant solution to your problem, that isn't half as entailed as the above, but the above should fix 90 - 95%+ of all QuickBooks install issues on otherwise healthy machines (from my experience anyway).
BTW, if you rename the Common Files "Intuit" folder you might need to reinstall older versions of Quicken or TurboTax ... if you had them installed.
Thank you to those who responded ... as it turns out I was NOT logged in as administrator and that was the problem. I typically log in through my company's network even for installations.
I also found out that I need to launch the program as Administrator otherwise I get an error and the program shuts down.
I've never had this problem with any other software, but as long as I have a way to run this program I am happy.
I am amazed that after about 2 1/2 hours on the phone with Quickbooks support folks no one ever suggested this might be the problem.
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