Recurring problem with TurboTax update

Feb 02, 2014 1 Replies

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David Arnstein 12 years ago

TurboTax 2013 on Windows 7 32-bit. This is 100% reproducible.

I launch TurboTax and immediately check for updates. If updates are available, I click "OK" to start the update. If multiple updates are available, all of them install successfully, except for the "program" update. If fails, because the installer has no permission to access C:\Windows\Installer\{2A4EEB5C-something-or-other}.

No kidding. I am unable to delete that folder, using all the Windows tricks I know.

I reboot Windows 7. The bad folder is gone! I repeat the update process. This time, only one update is available, the "program" update. Installation is successful.

This is annoying and inconvenient. Intuit publishes many of these updates during tax season. Anyone have a solution?

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Bruce J. Miller 12 years ago

There is appaerently a minor bug this year in dealing with update options.

In previous years, Turbo Tax, by default, checked for updates before openig the program. I think yoiu'll find that if you run the program and then click on OnLine -> Updater Preferences that NONE of the radio buttons is selected. (Good practice is to have one selected by default.)

Try selecting Automatic Updates, closing the program and re-opening it. Perhaps with updates happening before the program opens fully, your phantom folder will be accessible.

I'm running TT 2013 Deluxe Federal/State, Win 7 64-bit.

Hope this helps.

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