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One Step Update Problem - One Account of Several

Using Quicken 2004 Deluxe, Windows 2000 Pro, DSL, Norton AntiVirus and Zone Alarm, etc. I have three locations (4 accounts) set up for OneStep Update. I'm having a problem with only one of them which is AT&T Universal Card.

  1. I can get into the AT&T Universal Card site directly from the Internet. Once there I can see items that have not been downloaded into Quicken.
  2. I formerly could get Quicken to work on this account if I deactivated/reactivated the account each time I wanted to log in.
  3. I have contacted AT&T Universal by both E-mail and phone and they assure me that the problem is not at their end.
  4. I contacted Quicken Support by E-mail but the help received was both confusing and of no assistance in resolving the problem.
  5. Zone Alarm is set up for Quicken to be a completely trusted program.
  6. Windows Explorer is set up for
    formatting link
    to be a trusted site.
  7. Previously I got no errors and everything on an overall One Step Update seemed to download as normal except that AT&T Universal showed no new activity in spite of new activity being there.
  8. I also tried using the Quicken Utility "winreg.exe" with no apparent effect.
  9. More recently I've received Error messages "OL-297-A " & "OL-301-A".

This is a frustrating problem and I'm hoping that someone can offer a suggestion to get this single account working like the others.

Reply to
Thomas J. Carnegie
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Thomas:

I had a similar situation with Amex a few months back that lasted for a couple of weeks. BUT, Amex acknowledged that it was THEIR problem with certain accounts, and it was fixed by Amex.

AT&T Universal is a branded Citi card. Citi has a lot of gotcha's. When I've had problems with my Citi cards, this is the procedure I go through:

1) Create a whole new Quicken file named TEST, so there is no risk of corrupted accounts creating problems.

2) Create a new credit card account, and allow Quicken to set it up Online.

3) If that fails, there isn't much hope, since it is MOST likely a Citi problem.

4) If that works, go back to original Quicken file, deactivate old account, and create a new account.

5) Copy old transactions to the new account.

6) Delete old account.

7) Copy Quicken file to a new name.

8) Validate and super validate new named file.

9) Delete old file, and rename new file to old file.

At least that's what has worked for me in the past.

Bob

Reply to
BobWang

I have that same problem with the AT&T site. Used to work so I don't buy their saying it's no on their end.

I use this particular card for the "virtual account number" feature so it's no a pain to logon and d/l a few transactions.

You're using Q04, I have Q06 so it doesn't seem to be a version specific problem. It's AT&T.

-- Jerry

Reply to
Jerry

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