- posted 11 years ago
My one step update will update the prices on all my accounts but will
not update transactions for two of my accounts at Fidelity. The three
other accounts at Fidelity perform correctly. The OSU icon in the top
bar continues to turn and I cannot stop it by trying to cancel the
update—I have to exit the program. Usually when this happens I cannot
exit except by using control/alternate/delete. Occasionally I am able
to exit by hitting the exit tab, but when I do it this way and try to
open Quicken again I get the message: “The instruction at ‘OxO66c582d’
referenced memory at ‘Oxo5db5c34.’ The memory could not be ‘read.’
Click on OK to terminate the program.”
I do this and then reboot my computer and am able to open Quicken
again. When I use control/alternate/delete to close Quicken I have no
problem opening it again. Also, I have no problem exiting the normal
way and then restarting the program if I am not using OSU.
I deactivated the two accounts that were causing the problem, and
then activated them again. Once I did that two transactions for one
account correctly showed and I was able to add them to the account.
However, when I tried to use the OSU again I had the same problem of
the icon turning and the update summary indicating that those two
accounts were not updating.
I would appreciate suggestions for solving this problem.