One Step Update

I'm using Quicken Deluxe 27.1.23.18. When I ran one step update this
morning, it started, then stayed in starting mode with three circular
icons that didn't move for what seemed like forever. It never finished,
so I shut down Quicken and tried again. Same result. I've tried several
times during the day with the same result. Is it just me, or are other
having the same problem?
Reply to
Ken Blake
Some more details:
I just ran the Mondo update, It didn't change the build number.
I started OSU again. The same thing happened. The list of accounts in the sidebar is showing the accounts to be updated with the circular icon next to them. The dialog box is showing the list of accounts o be updated with only one circular icon, which says
Bank of America-All Other States: error recovery Sending Online Instructions
All the other accounts say Waiting
The circular icon on the Bank of America line is rotating, but very slowly. Since it seems to be doing something, I'll let it run longer this time and see if anything happens.
I'm not sure when it started saying "error recovery," but I'm almost sure that hasn't been there all day.
Earlier today, I tried doing an update on one account at a time. The first two updates I tried (one of them was the Bank of America) ran well and finished quickly. Then that stopped working. I can't remember what happened when I continued to try updating individual accounts, but if what's running now doesn't finish overnight, I'll try again in the morning and report back.
Reply to
Ken Blake
Quicken has a problem with One Step Updates. Something that they have done has caused it to stop working. As a work around, if you turn off animations it seems to work for most people. Go to Edit / Preferences / Setup and uncheck the box "turn on animations"
There is another more serious issue in that Quicken Bill Pay has stopped working for many users of both Quicken 2017 and 2020 subscription versions. Seems that there is a lot of talk and little action at Quicken software group. I know it is affecting Windows users..... Don't know about MAC users.
Al
Reply to
W1QE.4
"W1QE.4" wrote
There is another more serious issue in that Quicken Bill Pay has stopped working for many users of both Quicken 2017 and 2020 subscription versions.
Seems that there is a lot of talk and little action at Quicken software group. ------------------------------------------------------
Quicken (Quicken, Inc.) has no control over Quicken Bill Pay. Quicken Bill Pay is a separate product written and controlled by a separate company that has no connection to Quicken (or Intuit).
If you're having problems with Quicken Bill Pay, you need to take it up with them ("them" being Metavante).
Reply to
John Pollard
This is a well known issue and has been discussed extensively in the Community Forum in multiple threads. Log on and do a search in the community under 'animations', or here's a 53 (!) screen thread diret link:
formatting link
Reply to
Andrew
"Andrew" wrote
Quicken (Quicken, Inc.) has no control over Quicken
-----------------------------------------------------------------------
This is a well known issue and has been discussed extensively in the Community Forum in multiple threads. Log on and do a search in the community under 'animations', or here's a 53 (!) screen thread diret link:
formatting link
Andrew:
I'm not going to try slogging through that entire incredibly long discussion, but it appears to me that you have incorrectly attached your comment to my post.
From what I have read in the link you posted, the discussion you linked to is about One Step Update in general, not about Quicken Billpay.
My post here only attempted to address Quicken Billpay, and not the problem with One Step Update. The person I replied to brought up Quicken Billpay as a separate issue from the One Step Update issue (which probably should have been addressed by starting a separate discussion here).
[I see this morning that Quicken has issued a new release for the Subscription version of Quicken to address the "One Step Update" problem.]
Reply to
John Pollard
Yes indeed, which is what this thread was *originally about*; not Billpay. I was appending to the last discussion in it which happened to be yours.
Reply to
Andrew

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