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One Step Update Summary

I have an account that I used to update via Online Update. I closed the account before I deleted it from Quicken. As a result, when I tried to do a mass Online Update, I received the usual "cannot connect" error and thus the One Step Update Summary dialog popped up. Now that that error is in the buffer, that dialog will pop up forever.

At one time I was on the phone with Intuit - and they helped (can you believe it). There is a way to clear that buffer with a few unique keystrokes. Something like "hold down the CTRL + F3 keys when you launch one step update" or something like that. Unfortunately, I lost the piece of paper I wrote the instructions down on...so now I have the error in the buffer and don't know how to clear it.

Any help would be appreciated. I have deactivated the account for online capability already.

Reply to
MgoBlueDotCom
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"MgoBlueDotCom" wrote

I have an account that I used to update via Online Update. I closed the account before I deleted it from Quicken. As a result, when I tried to do a mass Online Update, I received the usual "cannot connect" error and thus the One Step Update Summary dialog popped up. Now that that error is in the buffer, that dialog will pop up forever.

At one time I was on the phone with Intuit - and they helped (can you believe it). There is a way to clear that buffer with a few unique keystrokes. Something like "hold down the CTRL + F3 keys when you launch one step update" or something like that. Unfortunately, I lost the piece of paper I wrote the instructions down on...so now I have the error in the buffer and don't know how to clear it.

Any help would be appreciated. I have deactivated the account for online capability already.

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I've never had the problem, so I can't vouch for this, but it's the only approach I know with that particular key combination. I'm not sure whether it requires that your account be currently activated for downloading or not (I don't think so) ... but you'll know soon enough. And, while I doubt it can harm anything, I would backup first.

Go to the Online Center. Hold down CTRL+F3 while left-clicking "Contact Info". Select your financial institution in the resulting F.I. list; click "Delete"; then "Update/Send".

Reply to
John Pollard

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