I'm using windows Quicken 2008 Premium. For the last (approximately) week
and a half, when I use one step update - I get a dialog that says the update
was successful, but yet I get no downloaded transactions. I have visited my
accounts via the bank / card web pages and see where I do have a number of
transactions which haven't downloaded. In an attempt to remedy the
situation, I deactivated and reactivated the accounts. I get a successful
update message but no transactions. This situation is the same for my bank,
credit card, and brokerages. I can however send a payment my bank account.
Comments - help, appreciated.
I tried a number of things to resolve this, but I kept coming up with a
dialog indicating a successful download and no transactions. I decided to
revert to an early April back-up. I've spent an hour or so manually
updating the data. Now, I can complete a one step update and download all
transactions. Anyway, I'm whole again. But, I am concerned that I don't
know what happened to cause the situation.
I've found that doing an individual update on a given account tends to unstick
things when One Step Update doesn't work. Not sure why the process is different
between the two methods.
There's also an electronic transaction log file buried deep in one of the Qucken
directories that has entries for each download attempt. That may shed some light
on what is going on.
Robert Neville writes:
I'm getting hit with this problem as well with Q2008. The individual
update clears things up for my bank accounts, but not for PayPay for
some reason. I managed to download my PayPay transactions exactly
once -- since then I get the correct amount for the online balance,
but none of the transactions.
Thanks for the tip, I'll take a look.