I have been running Update 5. Update 6 caused Quicken to close (crashes) when I clicked on Accept when there was a date change, so I went back to Update 5.
I had not had the problems with Update 7 that John Pollard pointed out in an earlier post "How do you get quicken updates?"
However; when I click on the last Accept if there is a date change Quicken closes (crashes). The difference between Update 6 and 7 is that Update 7 only does it on the last item only. And the item is entered properly. So I merely have restart Quicken. The dates have been changed and I can continue normally.
I have to decide whether to reinstall Update 5 and run it with it's annoyances - asking me if I want to update every time I download anything, or Update 7 that merely crashes Quicken on the last Accept when accepting a date change.
Only with Date Change and Payment Change is clicking on Accept a problem.
I have to Accept all the OTHER Transactions first. I accept them one at a time by clicking on "Accept".
Then click on "Accept All" for all the Date Changes and Payment Changes. If I click on any Date Change and Payment Change and click "Accept" Quicken closes, or crashes.
I will have to live with it or reinstall Update 5, and put up with the Upgrade nag.
I turned of the duplicate check number warning. I got my first date change today. I clicked Accept and Quicken closed. I tried it again clicking on the Accept at the bottom of the page, Quicken closed.
I started Quicken for the 3rd time. This time I clicked on Accept All and it worked. Quicken did not close, but continued normally.
This bug has been in the last 2 updates. It is discouraging that Quicken is the "best" personal finance software available.
Any other off the wall suggestions? Other than the uninstall/clean/reinstall that I have done at least 5 times.
If by different, you mean the patch file is a different size, or something along those lines, I wouldn't be surprised.
I don't think that the updated patch altered anything about the way Quicken works (from what the first patch did), I think the change was to correct problems getting the patch installed.
I never had the original problem that was reported; but I didn't try to install the patch until a bit after it was first released. I don't even know if what I installed was the original, or the modified version.
Quite a few people have reported successfully installing the updated patch ... quite a few other people have reported not being able to install it. So now, Intuit sounds like they are working on a second update to the patch.
This is my latest salvo to Quicken Tech Support. I think that Update 6 and 7 are to fix issues with Vista and Windows 7.
Ron Spruell ======================================This may help you in your quest to find a solution to this aggravating problem.
I installed Quicken Premier 2009 on a new computer. It is running Windows XP Professional SP3. I used the automatic update and updated through Update 7. I set up a new file with only 1 bank account. I set up the Direct Connect and downloaded. I accepted all transactions.
Then I went on line and changed a date on one payment. (The bank changes the date every time a payment is scheduled for a non-business day. Which is quite often.) I downloaded the transactions. I clicked on Accept (the one on the same line as the transaction) to accept the date change and Quicken closed.
I restarted Quicken. I clicked on Accept (the one at the bottom of the page) to accept the date change and Quicken closed.
I restarted Quicken I click on Accept All and the transaction was accepted. Quicken worked as it did before prior to updates 6 and 7.
I uninstalled Quicken. I rebooted.
I reinstalled Quicken, but I did not use the automatic updates. I installed Update 5. I set up a new file with only 1 bank account. I set up the Direct Connect and downloaded. I accepted all transactions.
Then I went on line and changed a date on one payment. I downloaded the transactions. I clicked on Accept and Quicken accepted the transaction and DID NOT CLOSE.
This is not a problem with my Quicken data. It is not a problem with my computer. This is a problem with Quicken software, or something in Update 6 and 7 makes a configuration change to cause this.
I had never seen this particular problem before because I never have any "payment change" transactions. But I created one and was able to reproduce the problem.
I believe that Intuit probably already knows about the problem (it doesn't happen in Q2010), but that doesn't mean that knowledge of it has made its way to the support folks.
Your writeup is good and I think you ought to send it to Intuit ... via their feedback site.
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I think the R6 and R7 releases were about much more than Vista/Win 7 problems.
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There is a new release of Q2010 due out soon, largely to address issues with the Money Converter. Since the R7 release added the Converter to Q2009, I'm guessing a new release for Q2009 will be out too (maybe later than the Q2010 release though); it will need the same changes as Q2010 will get. A new Q2009 release *might* address the problem you're having. In the meantime, doing an Accept All seems like a fairly innocuous workaround.
Found the fix for the update pop-up nag. It is pretty simple. I am waiting for the official fix from Quicken Customer Care. QCC only knows to tell people how to uninstall and reinstall.
I have uninstalled and reinstalled at least a dozen times. I have done this on 2 computers. The outcome is always the same. If I do an install in the Safe Mode and it doesn't work, the Quicken Customer Care will want me do do some other type of uninstall and reinstall. If installing in the Safe Mode was going to work, they would have told me to do that 6 months ago. They just don't know what to do. So their purpose is to keep me doing things.
Uninstalling and reinstalling is obviously not going to fix the problem. And if uninstalling and reinstalling is not going to fix the problem, then Quicken Customer Care does not have another solution.
They will not tell me how to stop the pop-ups because they don't know how. All they know how to do is uninstall and reinstall.
For my problem I consider Quicken Customer Care's solution not worth another uninstall and reinstall. They are not even worth another free phone call back. They don't have a solution.
Maybe the code writers will eventually get the message and fix the problem.
: Quicken has acknowledged that this is a problem with the software. Clicking accept all is the current work around. Not sure why any transactions should show payment changed. They certianly have issues in this area
------------------------------------- John Pollard wrote:
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