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QuickBooks 2008 software does not open

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An update issued last night may be triggering problems for some users of the above-referenced versions of QuickBooks financial software.

When the problem occurs, the QuickBooks software does not open.

Common symptons include the following:

The QuickBooks splash screen flashes, and then goes away on launch. On launch of QuickBooks an error message says that the Web Connector has failed to initialize.

This issue is covered in the Knowledge Base item KBID 1009275. (link is

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includes links to the Microsoft site for further assistance asneeded.Ourresponse to this issue continues to develop and if we have newinformation toshare after this Alert goes out, we will let you know atonce.Do Not Uninstalland Re-Install QuickBooksThis problem revolves around an issue with .NET.Uninstalling andre-installing QuickBooks does not address the problem and isnotrecommended.

Reply to
Laura
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That is indeed a timely post! Thanks. I could have spent hours tracking that little culprit down. Microsoft Update did attempt to upgrade .NET

2.0 and the attempt failed.

Downloading the dotnetfx cleanup_tool utility did the trick. I did not uninstall .net 1.1 and 1.1 SP1, however - only 2.0...

From QuickBooks Help Page...

Windows XP

"Important: If an error occurs while removing .NET, download and run the dotnetfx_cleanup_tool utility to remove .NET, download .NET from the links below, and reinstall Microsoft .NET Framework 1.1, 2.0, and 1.1 SP1.

Click here to download the dotnetfx_cleanup_tool."

Walt

Laura wrote:

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> KBID includes links to the Microsoft site for further assistance > asneeded.Our response to this issue continues to develop and if we have > newinformation to share after this Alert goes out, we will let you know > atonce.Do Not Uninstall and Re-Install QuickBooksThis problem revolves > around an issue with .NET. Uninstalling andre-installing QuickBooks does > not address the problem and is notrecommended.

Reply to
Walt Boyd

Glad it helped someone. This is not the first time that a .Net 2.0 update has messed up Intuit products. It seems that this impacts both Quickbooks and Pro Series users. I have not read anywhere that it messes up Quicken.

Reply to
Laura

More specifically it was triggered, in my case, by a Windows update to dot-net 3.0. Apparently QB2008 can cohabit with dot-net 2.0 but not dot-net

3.0. It took nearly an hour from paid QB support in Manila to fix my setup.
Reply to
PT

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