Can't download transactions

May 11, 2005 2 Replies
L

Q 2004 basic



All of a sudden I can not download new transactions for one of my banks (Bank North MA). I use either the One Step Update or the Download Transactions buttons. Quicken just sits there trying to connect. I get no error message at all. After about 15 minutes I just cancel the download as quicken never times out. I was able to download transactions



Is there an option to force it to time out so that I can see an error message?



Is this a bank problem or an Intuit problem? I'm not sure who to call at this point.



TIA, Laura



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D

Since Bank North is in the process of becoming a part of Toronto Dominion Bank ... I think I'd start by: a) trying again, b) calling the bank c) getting back with results so we can consider further.

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L

I called them this afternoon. According to them as long as I have BankNorth NA as my financial institute I won't be impacted by the upcoming name change. She put in a trouble ticket as we were able to get it to connect to the bank site but it said I did not have any new transactions to download. This I know as incorrect. I think I will download them manually tonight and wait for them to call me as well as for new transactions to clear. I am assuming that I can manually download the transactions.

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