Cannot delete online payees!

Have you tried deleting them at the bank's web site?

They are not ON the bank's web site, that's the problem. If they were, I wouldn't have this problem. When I go online once I have deleted them in Quicken, I get an error message from the bank stating that the account cannot be deleted because it is an invalid account, and they show right back again in Quicken!

Someone please help! This is an incredibly annoying problem!!

"Jay A" wrote in news:PWVGf.31556$xs4.19073@trnddc01:

I had this same problem. I called my bank (Wachovia) and was lucky enough to get someone who really understood how the Quicken interface works. She marked the payee for deletion at her end, I did the same, then ran an update. It took a few iterations, closing Quicken each time but eventually we got rid of all but 2.

She theorized that since I had set these up about 10 years ago and the bank has been through several mergers since then, something got out of sync and there wasn't anything else she could do.

It's clear the payee list resides on my PC. I think Q needs a feature that lets the user force a removal in these cases without trying to coordinate things with the bank.

Yes, I have thought of calling the bank, but I have never really gotten much confidence from them that they can provide much more than giving me their name...and at times I wonder if they even know that.

To combat my situation I have just designated all the old payees to "so and so" .. and put a "DO NOT USE" into the memo field. So when I want to use a payee I know which ones to stay away from. They will show as "so and so {DO NOT USE}

I had a problem were I had a scheduled transaction in my register that I could not delete because it didn't have a matching on line transaction. I called my bank and they told me how to delete it. It was a combination of delete and another key. either control or alt or shift. I don't remember. maybe that will work for this problem.

Hmmm, might be worth a try!

Jay I have had the very same problem you describe. A few items:

#1 You can not delete any payee if there are uncleared checks -- so if you sent a check to ABC and the check was lost you can not delete ABC directly.

You can in this situation: A) void or delete the check and then B) delete the person

#2 You can mark the person for deletion, but they do not disapear from the list of payees until you do a download from the institution that makes the payment -- If you think about this it is a good safety feature. First the payee has to have the name, address, etc. to create and mail the payment. Second if you had outstanding checks (like in item #1 above) this could create real problems in your account when those outstanding checks cleared and you did not have such a payee.

Gordon Atlanta

Thanks Gordon, but the situations you described are not situations which I have directly had. All the ones I wanted to delete have had everything clear.

At any rate, I have discovered how to delete them. I took the advice of one of the earlier posts (Randy) and tried this and it worked...All I had to do was to go to the payee list, right click the name I wanted to delete and instead of just clicking on "delete" I held down the CTRL key while clicking on delete, and this time the entry would not come back once I went online. It worked like a charm.

Thank you Randy!