a customer is having an issue. he scans an item in the pos screen and all details show up. but when he tries to look for it later he cant find it. hes tried it in manager too. he would usse name, or barcode, or anything and still nothing. do we know what the problem is?
Thanks
If the item is set as inactive (in the item properties) it will not show up in the Find screen, but will scan in at the POS. You can turn off the find option, but I think it is easier to use one of the SOM reports to find the item, such as the price report. The item will show up in any report that includes it as long as you do not set the report for 'active = yes'. Once you bring it up in the report you can double click the item and take off the inactive status if you want to be able to see the item in the Find window again.
Marc
Have something to add? Share your thoughts — no account required.
Ask the community — no account required