Completely Removing Quicken

You don't mention OS & version, but if Windows, select a System Restore point taken before you installed Quicken, and restore. This takes care of registry entries, and you can at leisure delete whatever programs, desktop icons &/or data are left.

From: "Al"

System Restore is only appropriate in the short term. If it was installed a while back, it would not be appropos. Assuming thre is a System Restore point for that period, not only would Quicken be removed but all Windows Update since that date and any other applications Juan may have installed after Quicken was installed.

Frankly, after running QcleanUI, one can manually delete latent files and there is no need to worry about orphaned Registry settings (assuming they exist).

taken before you installed Quicken, and restore. This takes care of registry entries, and you can at leisure delete whatever programs, desktop icons &/or data are left.

Thanks, but, using RegScanner searching on Quicken, I have Registry entries that go back to 2011.

David H. Lipman has written on 4/23/2013 11:08 AM:

Part 1 of response:

I ran a search for Quicken with RegScanner and it came up with 245 items, such as

HKCR\Installer\Assemblies\C:|Program Files (x86)|Quicken|lbt_qplus.dll lbt_qplus,Version="0.0.0.0",Culture="neutral",FileVersion="22.1.1.21",ProcessorArchitecture="X86" REG_MULTI_SZ _A=($dM(DAZ`GR64xb(NProgFilesCommon>9=n6WRIk?9$bAyR3ZVzI;;

4/21/2013 2:34:06 PM 58

HKCR\Local Settings\Software\Microsoft\Windows\Shell\BagMRU 42 REG_BINARY 79 28 1F 00 29 28 D5 DF A3 23 1B 28 04 00 00 00 00 00 17 28

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00 00 00 00 00 00 00 00 00 00 00 00 01 00 00 00 4F 28 00 00 4/22/2013 9:36:46 PM 10,363

HKCR\qw\shell\open\command command REG_SZ C:\Program Files (x86)\Quicken\QW.EXE %1 4/21/2013 2:09:43 PM 41

HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\BagMRU\2\3\1\0\0\0\8 0 REG_BINARY 52 00 31 00 00 00 00 00 81 3F 07 9A 10 20 51 75 69 63 6B 65

6E 00 3C 00 08 00 04 00 EF BE 81 3F EF 99 65 42 60 9F 2A 00 00 00 28 4E 01 00 00 00 07 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 51 00 75 00 69 00 63 00 6B 00 65 00 6E 00 00 00 16 00 00 00 4/19/2013 12:53:59 PM 84

HKCU\Software\Netscape\Netscape Navigator\User Trusted External Applications C:\Program Files (x86)\Quicken\QW.EXE REG_SZ Yes 4/21/2013

2:09:43 PM 4

(NETSCAPE NAVIGATOR IN THE REGISTRY OF WIN7????)

David H. Lipman has written on 4/23/2013 11:08 AM:

Part 2: How can you be sure that the orphaned registry settings have no effect?

Let me backtrack a bit.

I have been running Quicken for perhaps 20 years. I recently updated to Deluxe 2013 and everything was fine until the latest update (R12, I believe) which caused Quicken to emit an erroneous error message about permissions of folders and files under AppData.

Downloading and installing Intuit's standalone R12 patch brought no relief, nor did the Mongo patch.

I have uninstalled (Revo and then QCleanUI) and reinstalled several times, but every time Q updates, it crashes.

So I would like to remove all traces.

From: "Juan Wei"

So ?

If you have a problem with Quicken and you used their proprietary utility to uninstall Quicken thaen that's that. If you want to resolve the issue contact Intuit if you want to use quicken and an update crashes Quicken causing you to want to uninstall Quicken and reinstall it. Frankly the bug causing the crashing could be in your OS and Quicken is sensitive to that.

David H. Lipman has written on 4/23/2013 12:44 PM:

I've already been to their community support forum and their customer support. They all recommend QCleanUI and seem to have no ideas beyond that.

Re: your last sentence -- Quicken 2013 R11 worked fine. What could possibly be in R12 that would conflict with something in Windows 7?

I guess if I knew what was in R12, I'd be closer to solving the problem.

From: "Juan Wei"

To find what module actually crashes would lead closer to solving the problem.

David H. Lipman has written on 4/23/2013 2:50 PM:

Module of R12 or Win 7?

Does Win 7 log failures of applications?

From: "Juan Wei"

Executables load Dynamic Link Librarires (DLL) which exist as files and contain libraries of functions. Each DLL is a module. the Executable (EXE file) will be dependent on DLL files and other EXE files. Those DLL modules will have dependencies on other DLL modules. Debugging is a case where you find out what crashed and where. For example maybe it has a dependency on a Microsoft Foundation Classes (MFC) module v7.1 (example: MFC71.DLL). Lets say that (I am am NOT saying this is YOUR case) Quicken neds a specific revision of a MFC v7.1 DLL and it sees a different version and when the mater pogram calls a function provided by that DLL and it doesn't run the correct way or it returns a value not expected, Quicken crashes.

David H. Lipman has written on 4/23/2013 3:18 PM:

I see. That could well be the case. BUT, how do I troubleshoot that???

Q didn't actually crash. It emitted an error message about certain files/folders under AppData having the wrong permissions, and I should go there and change all the "Deny" to "Allow". I went there and there were only "Allow" and no "Deny".

So if I OK'd the error message, Q terminated gracefully.

Thanks.

From: "Juan Wei"

How to troubleshoot isn't easy. But you must start by bringing the system to its core and just Quicken. That is closing ALL other programs that are running in the foreground and background. Only loading Quicken and debugging utilities. Using tools like Process Monitor and Process Monitor and other tools as needed. To look at what is loaded and when the exact process that crashes or fails. Looking in the Event Manager for an event coincidental with the crash, etc.

It is NOT easy and not something easily explained.

From: "David H. Lipman"

Ooooops.

That should have been... "Using tools like Process Monitor and Process Explorer and other tools as needed. "

David H. Lipman has written on 4/23/2013 3:57 PM:

Not hard to do. I'll even disconnect my Ethernet line.

Monitor and Process Monitor

But it wasn't a crash! I looked in the Event Viewer and found this:

Log Name: Application Source: MsiInstaller Date: 4/19/2013 1:54:58 PM Event ID: 11935 Task Category: None Level: Error Keywords: Classic User: DX4860\pjh Computer: DX4860 Description: Product: Quicken 2013 -- Error 1935.An error occurred during the installation of assembly component {BAD864A4-C2C0-3C54-8964-B268B7016DEC}. HRESULT: 0x80070091. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.VC90.DebugCRT,type="win32",version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86" Event Xml: 11935 2 0 0x80000000000000 31962 Application DX4860 Product: Quicken 2013 -- Error 1935.An error occurred during the installation of assembly component {BAD864A4-C2C0-3C54-8964-B268B7016DEC}. HRESULT: 0x80070091. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.VC90.DebugCRT,type="win32",version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86" (NULL) (NULL) (NULL) (NULL) (NULL)

7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D

And shortly thereafter

Log Name: Application Source: MsiInstaller Date: 4/19/2013 1:55:02 PM Event ID: 1033 Task Category: None Level: Information Keywords: Classic User: DX4860\pjh Computer: DX4860 Description: Windows Installer installed the product. Product Name: Quicken 2013. Product Version: 22.1.1.21. Product Language: 1033. Manufacturer: Intuit. Installation success or error status: 1603. Event Xml: 1033 4 0 0x80000000000000 31964 Application DX4860 Quicken 2013 22.1.1.21 1033 1603 Intuit (NULL)

7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D3030303036383962623064616234336639633062396438326430323533646366383963303030303030393034

And then

Log Name: Application Source: MsiInstaller Date: 4/19/2013 1:55:02 PM Event ID: 11708 Task Category: None Level: Information Keywords: Classic User: DX4860\pjh Computer: DX4860 Description: Product: Quicken 2013 -- Installation operation failed. Event Xml: 11708 4 0 0x80000000000000 31963 Application DX4860 Product: Quicken 2013 -- Installation operation failed. (NULL) (NULL) (NULL) (NULL) (NULL)

7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D

Three minutes later:

Log Name: Application Source: Microsoft-Windows-User Profiles Service Date: 4/19/2013 1:58:11 PM Event ID: 1530 Task Category: None Level: Warning Keywords: User: SYSTEM Computer: DX4860 Description: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL - 1 user registry handles leaked from \Registry\User\S-1-5-21-2744362416-2386533031-1377640668-1000: Process 1644 (\Device\HarddiskVolume3\Windows\System32\msiexec.exe) has opened key \REGISTRY\USER\S-1-5-21-2744362416-2386533031-1377640668-1000\Software\Microsoft\Windows\CurrentVersion\Explorer

Event Xml: 1530 0 3 0 0 0x8000000000000000 31969 Application DX4860 1 user registry handles leaked from \Registry\User\S-1-5-21-2744362416-2386533031-1377640668-1000: Process 1644 (\Device\HarddiskVolume3\Windows\System32\msiexec.exe) has opened key \REGISTRY\USER\S-1-5-21-2744362416-2386533031-1377640668-1000\Software\Microsoft\Windows\CurrentVersion\Explorer

On the following day, in sequence:

Beginning a Windows Installer transaction: D:\disk1\Quicken 2013.msi. Client Process Id: 4992.

Then:

Log Name: Application Source: MsiInstaller Date: 4/19/2013 2:02:54 PM Event ID: 1042 Task Category: None Level: Information Keywords: Classic User: SYSTEM Computer: DX4860 Description: Ending a Windows Installer transaction: D:\disk1\Quicken 2013.msi. Client Process Id: 4992. Event Xml: 1042 4 0 0x80000000000000 32018 Application DX4860 D:\disk1\Quicken 2013.msi 4992 (NULL) (NULL) (NULL) (NULL)

And then

Log Name: Application Source: MsiInstaller Date: 4/19/2013 2:02:54 PM Event ID: 1033 Task Category: None Level: Information Keywords: Classic User: DX4860\pjh Computer: DX4860 Description: Windows Installer installed the product. Product Name: Quicken 2013. Product Version: 22.1.1.21. Product Language: 1033. Manufacturer: Intuit. Installation success or error status: 0. Event Xml: 1033 4 0 0x80000000000000 32017 Application DX4860 Quicken 2013 22.1.1.21 1033 0 Intuit (NULL)

7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D3030303036383962623064616234336639633062396438326430323533646366383963303030303030393034

And then

Log Name: Application Source: MsiInstaller Date: 4/19/2013 2:02:54 PM Event ID: 11707 Task Category: None Level: Information Keywords: Classic User: DX4860\pjh Computer: DX4860 Description: Product: Quicken 2013 -- Installation operation completed successfully. Event Xml: 11707 4 0 0x80000000000000 32016 Application DX4860 Product: Quicken 2013 -- Installation operation completed successfully. (NULL) (NULL) (NULL) (NULL) (NULL)

7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D

So that left me with an un-updated version of Quicken.

Does any of make any sense to you?

More later.

From: "Juan Wei"

< snip >

Its out of context so no and disconnecting the Ethernet connection won't help, but it won't hurt either.

David H. Lipman has written on 4/23/2013 8:01 PM:

loaded and

for an event

Well, those are the data I have to work with. Tomorrow, I'll reinstall Quicken and keep track of the events on the events viewer. Is there a better way to provide context?

From: "Juan Wei"

Time.

Just a wild guess, are you using a Logitech mouse or Keyboard? In the past, Logitech Software has failed to play nice with Quicken.

Just a guess but it can't hurt to uninstall anything from Logitech and see if it fixes your problem.

I have both. I asked the Customer Service that I'm on the phone with if he knew of any such complaint that eas traced back to Logitech and he said he could find any. But, who knows?

The thing is, why would there be a problem with release 12 and not with earlier releases? I.e., I can install Quicken and not update, and it works as intended.