Deactivate account

My Prudential retirement account is activated for one-step (Q2007) but is showing a negative cash balance so it looks like something wasn't right with a download. When I try to deactivate it (so I can then activate it again and try another download), it won't deactivate. It says it is deactivating and refreshing but then when it comes back the button is still to deactivate and not activate. Is there some way to manually force it to deactivate so I can activate it again? Thanks!

Reply to
Larry Waibel
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Larry Waibel wrote in news: snipped-for-privacy@nospam.cox.net:

Have you tried quitting Q2007, then starting it up again? Not that doing so would help .

Quicken is a database program and to protect against data loss, it will write to disk the record that you are entering or editing as soon as you hit enter, or accept a download. Therefore I will bet that your actvities are now part of the file set already. File set, because each Quicken "File" consists of several files with different extensions, but the same main name, such as "MyData" - the extension being qdf, etc. So always use Quicken to make backups or copies!

If you have let Quicken make backups, try to think when your records were OK last. Then go through the restore and rename roiutines to see whether the records in the backup are indeed OK. Then you will have to redo the downloads. Because the information as to which transactions have already been downloaded are recoirded in one of the quicken data files, that should be possible, as long as your Financial Institution still has the data available.

HTH

Reply to
Han

I did a super validate and it found some errors with that account and corrected them and then I was able to deactivate/activate. Still has a negative cash amount but I'll just OSU for a few days and hope it finally corrects itself.

Reply to
Larry Waibel

Larry Waibel wrote in news: snipped-for-privacy@nospam.cox.net:

If there are entries in the account(s) that are in error, you will have to go and find them, then correct them. Updates or downloads won't correct that, unless you make a correcting entry, and that is fudging, which won't help at all in stock transactions.

Reply to
Han

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