Note to Intuit: What are you doing????

Dear Intuit,

I am writing this email in utter frustration. For the 5th time this week while traveling, I have had to struggle through how to enter in transfers from one account to another on the web when away from my desktop. I thought that this was my problem. In actual fact, the problem is that Intuit has not stayed apace with the 21st century.

Why is it so hard to imagine that Intuit has not released a web version of Quicken when small startups have already done so? Why is emailing, texting or using mobile web pages to enter splits and account transfers to your Quicken account not feasible? Why does it take owning a Palm (hello???) to keep your data up-to-date on-the-go? Why does

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SUCK SO BAD?!?

Actually, let's ask more basic questions:

- how is it that putting all of your financial data on one computer will work for the 30% of US households who have more than one computer?

- how do you expect home desktops to ever more effectively manage 7 years worth of financial data than a networked server?

- why does it COST me money to have my details synced with Quicken at Citibank when others do it for free?

Now I know the rumor is that Intuit is working on a Quicken for the web. That's not the issue. The issue is: Why is it not here already? My guess: Intuit spent one and a half years analyzing cannibalization effects of the web business (let me answer that for you: it will -- get over it!) and trying to identify a financial model for it, instead of just doing what's right for its users. They have out Microsoft'd Microsoft.

Moreover, if Intuit is working on a web version, why has it not opened up its beta site for testing by all current Quicken users? Why is it that to beta test Quicken on the web, we have to join mint.com?

You're losing me, Intuit. Years of tracking my financial progress in one software package are about to be dumped simply because you're slow, you're conservative, you're bureaucratic and you're not reflecting the needs of the very users who brought you to prominence in the first place. This user is having to switch to free websites to get the service he needs and it pains him.

Sincerely, A very disappointed and long-term Quicken user

PS In case you are not adding RSS feed generation capabilities, email notifications, email receipt capabilities where it can accept emails as alternative to transaction entries, and automatic filing of receipts and statements sent to your personal quicken.com email address, go back to the drawing board. Or for that matter, if you're not adding sharing of data across email addresses in secure ways and creating an API so that those of us with ideas to make your service better can do so, please re-think your plans. You are web 0.5 in a web 2.0 era. And unfortunately, at this point, it's what I expect.

Reply to
Publius
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Hi, Publius.

Would you like us all to now Forward your message to Intuit?

Surely you know that WE are NOT Intuit. We are just users like you.

Now that you have that letter all drafted, why don't you actually send it to Intuit. Just run Quicken and click Help | Submit Feedback on Quicken.

RC

Reply to
R. C. White

R.C.,

Is there any evidence that suggests that Intuit's customer support or tech support reads this NG? If not, someone ought to tell them about it...

I've been a lurker for a long time and really don't have anything to contribute seeing as the power users, people like you, are way over my head in use and necessity. I just use it to keep my credit cards and bank balances in order...

Thanks,

YoYo

Reply to
YoYo

YoYo wrote in news: snipped-for-privacy@4ax.com:

Intuit will (probably - it's my guess) not allow employees to answer questions here, because of liability issues (I'm a biochemist, not a lawyer!!).

Reply to
Han

I wasn't suggesting that they reply... just for them take notes on what the users really think of them and their product(s).

YoYo

Reply to
YoYo

There used to be an Intuit employee monitoring this newsgroup, but he was driven away with nasty personal attacks. The reason there is no one here from Intuit is the fault of the users.

Reply to
Fred Smith

YoYo wrote in news: snipped-for-privacy@4ax.com:

That's why they have the Help | Submit Feedback on Quicken feature that RC White pointed out.

Reply to
Han

And we all know just how well THAT works... Look how quickly they fixed the flashing prob... oh, nevermind!

Reply to
Noozer

Ya. Users just LOVE to foam at the mouth over bug free software. Everyone whines about how quickly a problem gets fixed.

Reply to
Noozer

Which means that obviously you're not being objective in the least...

Funny I can enter transfers from one account to another using webentry - why can't you?

No the actual fact is that *you* cannot figure it out while *I* can.

Not hard at all. What's the benefit to Intuit? What would they charge? Or do you expect to get it for free? How much capability will it really have? How do they market it? These are real world questions...

Because by and large most people don't use web entry that often to make it worth while. Here's a thought, why haven't *you* - that's right *YOU*

- developed this? Surely it would be possible to run a web server (trust me I do) and a web application to allow you to make transactions for your own Quicken by gathering data and creating a QFX file that you later import. This is not an impossible thing to do. You didn't do it. Why do you insist that Intuit does it?

Don't know. I have Pocket PC and Pocket Quicken. Works fine. Question is, if this is so f****ng important to you why don't you have the same?

Simple. Because there's no money in it for them to do it.

That question doesn't even make sense.

Neither does this question.

Huh? Why is it that you go to Citibank when you know of others that do it for free?!? That's your choice and your problem.

Intuit doesn't have Quicken for the web just like it doesn't have Quicken for Linux. There's no real market for it.

Intuit doesn't exist to "do what's right for its users". It exists to do what's right for its share holders - just like every other f****ng corporation in the world. Why the hell do you think that corporations exist to serve you is beyond me and it probably the majority of your disappointment in life (but not mine because I don't suffer that dellusion)

The same reason that no other corporation in the world opens up its beta to the whole world! Let me ask you this - are you really this f****ng clueless? Because if so that's really amazing...

Well all I can say is good f****ng riddance! Don't let the door smack you in the ass on the way out...

Oh and let's just throw whatever whiz bang technology into the mix and let's not consider anything about security because convenience is much more important than security. Tell me your quicken.com email address so I can email you a couple of transactions to cut me a few checks from your checking account please!

Have fun finding a company that will bow to your ridiculous demands. None exist and none will but have fun with your search.

Reply to
Andrew DeFaria

Actually I'm still waiting for them to fix the attachment bug which was broken in 2007 R5 and is still broken in 2008 R4 but to be honest for the few flaws I've found it is a very good product and I have been using ever since it came out for DOS.

Reply to
Mark R. Cusumano

Andrew,

Wild that a post simply calling for improvements from Intuit yields a nasty email. I wasn't being nasty against Intuit, simply making a suggestion. But regardless:

1) Please instruct me on how you easily transfer money between accounts in webentry. 2) mint.com downloads data from citibank for free which Quicken does not. My question is: Why? 3) Intuit can find tons of ways to monetize Quicken on the web which is why they'll launch it. Next year. After their competitors have garnered a few thousand Quicken users from them. 4) Convenience does not have to come at the expense of security. However, apparently, criticism of Intuit critics has to be at the expense of civility.
Reply to
Publius

Right... Well when people stupidly spout off using incorrect terminology and the like what is one to do? BTW this is *not* an email! If you cannot even understand the difference between NNTP and SMTP why should anybody take your uninformed ranting mascarading as "suggested improvements" as seriously?

It's been so long since I've used that (because I use Pocket Quicken instead) that my username/password no longer works. If it doesn't work for you, again, why don't you code up a web page that works for you Mr. Tech Hotshot?

Ask mint.com I guess. It might be because Intuit wishes to make money. Shame on them!

If it were really so, that they could find tons of ways to monetize Quicken on the web, then what idiot business would pass that up? BTW, why would you pass up such an opportunity? Could it be because it's not as rosy as you profess? Could it be that it takes perhaps a substantial investment and has substantial risks? Hmmm... I wonder...

But it almost always does. Indeed making things more convenient

*without* sacrificing security is an art form, rare and sometimes simply not possible. The suggestions you made WRT this were not well thought out at all and were fraught with potential security problems. Yet you espoused them nonetheless with little concern for the security implications involved. Then you bash the company for not going full steam with your ill conceived ideas. That sir is arrogance so I called you on it.

I owe you no civility sir. I don't even know you (let alone you hide behind a mask - I don't!) Respect is earned! And it's not earned when you froth at the mouth with silly ideas and foolish criticism that is unfounded. Despite what you think there are good reasons why it is what it is but you don't wish to hear them so I called you out on your crap. Now I'm done with you because it's obvious to me that you do not wish to hear the real answers.

Later.

Reply to
Andrew DeFaria

Faulty logic.

The link that RC posted is the "best" place to tell Intuit what you think. The second best place would be the Quicken Forums. Posting here comes in a distant third ... if that.

Other than ignorance, I believe the main reason users post their beefs (not legitimate questions) here (or in the Quicken Forums) is that they want/need an audience. It would be fitting if getting their audience cost them their expressed desires ... and it will cost them some good will and some assistance.

Reply to
John Pollard

1) Set up a free account at LogMeIn
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and install the software on your home PC (that has Quicken installed). 2) Securely connect to your home PC from wherever you might be located. 3) Work with Quicken just as you would while at home.

If that's the case, it's Intuit's loss, not yours. If you don't like what Intuit is offering, use your consumer power and switch to another product/service.

Reply to
Homer

"John Pollard" wrote in news:DLW3j.208666$Xa3.98869 @attbi_s22:

I agree with most of what you said, John, but not quite everything . A good thing that could come from posting here is that other people may realize that the problem is not only theirs but also a problem experienced by others. Then ALL of them can bug (pun intended) Quicken feedback (although I would resent giving them a real good email address).

Reply to
Han

Homer wrote in news: snipped-for-privacy@news.interbaun.com:

That does work!!

Reply to
Han

I'm going to leave out the long part of my reply ... for now anyway.

The op in this thread was definitely not out to do a good deed by noting that his ignorant fellow users just hadn't realized how important his needs were.

Reply to
John Pollard

True. But it's still a valid place to post.

I can speak only for myself, but, when I "rant" it is because other methods have failed to produce results. In Intuits case, they fail to correct glaring deficiencies in their software while introducing new and half baked "features". We've been using Quicken for years and was hoping that 2008 would be an improvement, but we were sorely disappointed. Yes, I rant to gain an audience. It's not for the attention. It's to let potential customers know just what to expect BEFORE spending their money.

Reply to
Noozer

How in the world do you get the gall to make such a statement. Are features "half baked" because YOU say they are. How did you become the spokesman for so many other people.

Your expectations are not very realistic, so others should weigh your posts carefully. I haven't read anything you've written that would have enlightened me about Quicken. [I have yet to see anything about Q2008 that would cause me to have concern about upgrading to it when my Q2005 expires ... and probably before that.]

And your advice can be downright wrong. As when you suggested boycotting Quicken as a way to get Intuit to do as you think they could and should do.

Intuit is doing the best they can with the resources they have (the evidence being that no one is able to do any better, virtually no one even comes close). If you want Quicken to be significantly improved, Intuit will need more money to do that, not less. If you succeeded in convincing a significant number of users to boycott Quicken, you would be cutting off your nose - and theirs - to spite your face.

There is a dangerous degree of hubris in the notion that one user - with no knowledge of the internal workings of Intuit, and likely no knowledge of sotfware development (especially of personal financial software), to assume the role you have assigned yourself.

If you stick to reporting specific problems you find (and those problems are confirmed as Quicken problems), you'll provide all the evidence any one else would need to make their own decisions. There's no need for a campaign; other users are not stupid, and other users have their own values: they can draw their own conclusions.

Reply to
John Pollard

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