Q06 unable to cetect Internet Connection

Dec 10, 2005 8 Replies
H

I have found with Q06 (upgraded from Q05) that the program seems to be unable to detect my internet connection. I have broadband (cable) connected to a NetGear Router with internal network of 192.168.0.x and a software firewall (Sygate). Every other program works just fine.



What happens is that Q pops up the fact that it can't verify the internet connection. I can cancel or ignore. If I tell it to ignore, the process continues as normal. It started during the installation and happens every time that the program tries to use the internet (registration, update, etc.).



Right now, it's an annoyance, but obviously, I'd like to eliminate it. Maybe it's a port on the router or the firewall?? Has anyone else seen this and/or solved it?


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J

I had that when I first got Q2005, then it went away and I can't remember what I did to get rid of it. Have you tried shutting down the firewall just to see if it is involved?

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J

A couple of things to try first. Make sure in Sygate that you have an advanced rule created to allow all ports and protocols for your network card and for your subnet of 192.168.0.0 and 255.255.255.0. Next assign your computer a static network IP such as 192.168.0.2 assuming your router is 192.168.0.1. I had the same problem for a long time using a dsl modem with an external 5 port switch. I replaced the switch with a Linksys router and the problem went away for good. I switched to Sygate and a static network IP at the same time so I don't know which really fixed the problem but it is fixed. Jim

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A

Hank - do you have any other program accessing the Internet at the same time (like downloading email or a file?) - I seem to have this problem every once in a while and almost all the times I can remember, I am also doing something else 'on the line' at the same time. I am beginning to think that Q is not getting some 'lock' from the network, although that isn't something I'm hanging any knowledge on. Once the other program finishes, Q seems fine. Which might be happening after you hit IGNORE?

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C

Happens to me also; Q05, Linksys, ZA. Not always or often but occasionally.

I have no idea why. I'll watch for a cause/solution.

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H

Of course, now that I've posted the problem, it went away.... ;-(

I forgot to check the firewall log files to see if any traffic was blocked. Thanks for all the replies. I'll try it again next Saturday and see what happens.......

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L

I too have the same problem periodically. Can't figure what to do, other than "ignore"

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H

Right. It seems to have "fixed itself" for now..... Q's internet detection has always been flakey. At least this time, it's not stopping things....

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A

I have the same problem, it started about three weeks ago in Q2003. I upgraded to Q2006 yesterday and have the same problem. It doesn't happen every time and can be defeated by clicking 'ignore'. I have a always on ISDN connection and no software firewall. It's an irritation but workable, I wonder if a Quicken 'update' caused this.

-- Bob & Trouble

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